Contact UsJB Hi-Fi values your feedback. Please contact us below:
|Contact a Store by Email or Phone|
Contact Us via Email:
Online Store Related Enquiry:
Enquiries NOT related to individual customer issues:
- Charitable Donation Requests
- Marketing, Promotional & Advertising Proposals
JB HiFi receives a very large number of promotional and advertising proposals and we are unable to respond to all requests. We review most proposals within 10 working days of receipt but will only respond to proposals deemed to be of relevance to our marketing plan.
- At present JB HiFi is not seeking to participate in sponsorship arrangements of any kind with individuals, events, media productions or organizations.
- JB HiFi stores are not authorized to approve any marketing proposals.
Marketing proposals can be sent via email to
- Sponsorship Proposals
At present JB HiFi is not seeking to participate in sponsorship arrangements of any kind with individuals, events, media productions or organizations.
- Commercial Procurement
If you are seeking to purchase a large commercial quantity of goods (>$25,000) or a large quantity of gift cards (>$5,000) then our Commercial Division can assist. Click here
OUR ADDRESSJB Hi-Fi Limited
Attn: Customer Feedback Officer
PO Box 561
Chadstone Centre VIC 3148
The Australian Consumer Law & Your Rights
The Australian Consumer Law protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the Law requires that goods must be free of defects, and do what they are meant to do. Services must be carried out with care and skill. These rights, which the Law says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure if the goods fail to be of acceptable quality. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.
Consumer Guarantees have no set time limit - depending on the price and quality of goods, consumers may be entitled to a remedy after any manufacturers' or extended warranty has expired. In that circumstance, JB Hi-Fi recommends you contact the manufacturer's customer assistance department (for a list of most manufacturer's customer assistance contact details, click here). Even though the manufacturer's warranty may have expired the manufacturer is not only best suited but is obligated to assess the nature, cause and extent of a failure or fault if you have reason to believe there has been a breach of Consumer Guarantees. If at any time you are not satisfied with the manufacturer's remedy in relation to your statutory rights then contact the Store Manager of your nearest JB Hi-Fi store for assistance.
For JB Hi-Fi’s comprehensive Warranty & Refund policy guide click here..