Consumer Guarantees, Warranties & Refunds
Understanding your Rights Under Australian Consumer Law
for Consumer Electronic Devices & Home Entertainment Products
The Australian Consumer Law protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the Law requires that goods must be free of defects, and do what they are meant to do. Services must be carried out with care and skill. These rights, which the Law says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure if the goods fail to be of acceptable quality. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.
Consumer Guarantees have no set time limit - depending on the price and quality of goods, consumers may be entitled to a remedy after any manufacturers' or extended warranty has expired. In that circumstance, JB Hi-Fi recommends you contact the manufacturer's customer assistance department (for a list of most manufacturer's customer assistance contact details, click here). Even though the manufacturer's warranty may have expired the manufacturer is not only best suited but is obligated to assess the nature, cause and extent of a failure or fault if you have reason to believe there has been a breach of Consumer Guarantees. If at any time you are not satisfied with the manufacturer's remedy in relation to your statutory rights then contact the Store Manager of your nearest JB Hi-Fi store for assistance.
For JB Hi-Fi’s comprehensive Warranty & Refund policy guide click here.
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Negotiable Deals Means Always Cheapest Prices at JB HI-FI
JB Hi Fi is Australia's largest home entertainment discount destination store. For over thirty years our philosophy has always been to provide Australians with the cheapest prices and biggest range.
We are one of Australia's biggest retailers and also Australia's largest home entertainment retailer, as such our buying power across our home entertainment categories is second to none. Our exciting no frills stores , our low cost culture, a high turnover low margin business model, together with our buying power means that we can give you the cheapest prices . We would not have become Australia's largest home entertainment retailer without everyday low prices. If you have ever shopped in a JB store you would have noticed how busy they always are.
So whether you are buying a TV, Computer, Camera or Hi Fi, come in and ask for an even better JB deal off our already famous low prices.
Don't be fooled by other retailers fashionably claiming price guarantees eg 'if you find a better price we will give you 110% of the difference' as they are obviously nervous about their prices and they know everyone will not shop around before and afterward and compare prices or bother with the inconvenience of making a refund claim. At JB, we monitor & adjust prices everyday. We have, and always will negotiate a reasonable price with you if any competitor is crazy enough to attempt to undercut us at JB.
Close
JB Hi Fi is Australia's largest home entertainment discount destination store. For over thirty years our philosophy has always been to provide Australians with the cheapest prices and biggest range.
We are one of Australia's biggest retailers and also Australia's largest home entertainment retailer, as such our buying power across our home entertainment categories is second to none. Our exciting no frills stores , our low cost culture, a high turnover low margin business model, together with our buying power means that we can give you the cheapest prices . We would not have become Australia's largest home entertainment retailer without everyday low prices. If you have ever shopped in a JB store you would have noticed how busy they always are.
So whether you are buying a TV, Computer, Camera or Hi Fi, come in and ask for an even better JB deal off our already famous low prices.
Don't be fooled by other retailers fashionably claiming price guarantees eg 'if you find a better price we will give you 110% of the difference' as they are obviously nervous about their prices and they know everyone will not shop around before and afterward and compare prices or bother with the inconvenience of making a refund claim. At JB, we monitor & adjust prices everyday. We have, and always will negotiate a reasonable price with you if any competitor is crazy enough to attempt to undercut us at JB.
Close
