A. Currently, we are only able to accept Visa or Mastercard payment for Direct Import Goods. However, we are looking to make other payment methods available in the future such as JB Hi-Fi gift cards. Unfortunately, we cannot accept JB Hi-Fi Gift Cards to pay for Direct Import Goods.

A. Yes, you will need to pay the advertised delivery charge in addition to the cost of the goods themselves.

A. Currently our website can only accept one product purchase per order.

A. After you place an order through our website, we'll contact our overseas supplier and confirm availability of the stock. Once confirmed, we'll let you know that your order has been accepted and charge your credit card. JB Hi-Fi will arrange delivery on your behalf and a courier will then express deliver your purchase to you. You will be able to track progress of your delivery using a tracking number provided by the courier company that we will send to you. In the rare event that your goods are not available for direct shipping we will let you know and give you the option of cancelling your order or keeping it open for 5 days to give us the chance to get hold of the stock. If we can't do this in 5 days your order will be automatically cancelled.

A. A reputable international courier company such as Fedex or DHL will be used for all Direct Import deliveries and we aim to get your goods to you within 5-7 days after receiving your order. A tracking number will be provided to you via email once your order has been shipped. All delivery queries should be directed to the courier company.

A. JB Hi-Fi aims to only advertise products that are available for immediate shipping to its customers. However, from time-to-time stock of advertised products may not be immediately available, for example, where we receive a large number of orders in a short time frame. If your goods are not available for direct shipping we will let you know and give you the option of cancelling your order or keeping it open for 5 days to give us the chance to get hold of the stock. If we can't dispatch your goods in 5 days, your order will be automatically cancelled.

A. All Direct Import prices quoted are in Australian Dollars and are exclusive of any applicable taxes. Tax may be levied with respect to the goods by the tax or customs authorities in Australia and/or the country the goods are shipped from. You will be the importer of the product for the purpose of customs and border processing and will be liable for any such taxes. For further information please refer to our Direct Import Terms & Conditions item 3.6. and the information made publicly available by the Australian Customs and Border Protection Services (for example at http://www.customs.gov.au/site/page5549.asp#Duty). Please note that it is important for you to keep all paperwork relating to your purchase of Direct Import goods for tax and warranty purposes including; (i) your invoice; and (ii) the shipping label contained in the pouch attached to the outside of the box that your goods are delivered in.

A. All Direct Import orders ship with an English language instruction manual.

A. Goods will be supplied with standard Australian power plugs and will comply with all applicable Australian standards.

A. If you have a problem with any Direct Import product, please refer to JB Hi-Fi Returns Policy here and the additional conditions in the Terms and Conditions. Your product can be conveniently returned to a JB Hi-Fi store for a remedy or, if you are not able to do this, you can visit www.jbhifionline.com.au/Information/5015. Please note that it is important for you to keep all paperwork relating to your purchase of goods for tax and warranty purposes including; (i) your invoice; and (ii) the shipping label contained in the pouch attached to the outside of the box that your goods are delivered in. Please also note that, if you are entitled to a repair or replacement product, repairs are likely to be carried out, and replacements will be sourced from, overseas. JB Hi-Fi's policy is in addition to, and does not limit, your rights under the Australian Consumer Law.

A. Once your order is accepted by JB Hi-Fi we cannot we cannot cancel it due to the quick turnaround of orders.

A. Once your order is accepted by JB Hi-Fi we cannot we cannot accept a change of delivery address due to the quick turnaround of orders. We recommend you cancel your order using the link in your Order Acknowledgement email and place a new order with an updated delivery address.

A. All Direct Import products are covered by the JB Hi-Fi warranty which is detailed in the JB Hi-Fi Returns Policy and the additional conditions in the Terms and Conditions. Your product can be conveniently returned to a JB Hi-Fi store for a remedy or, if you are not able to do this, you can visit www.jbhifi.com.au/contact-us/. Please note that it is important for you to keep all paperwork relating to your purchase of goods for tax and warranty purposes including; (i) your invoice; and (ii) the shipping label contained in the pouch attached to the outside of the box that your goods are delivered in. Please also note that, if you are entitled to a repair or replacement product, repairs are likely to be carried out, and replacements will be sourced from, overseas. JB Hi-Fi's warranty is in addition to, and does not limit, your rights under the Australian Consumer Law

A. Yes, you will be emailed an invoice once your goods are confirmed and a copy of the invoice will also be attached to your goods when they arrive.

A. We cannot consolidate or split Direct Import orders. Each order will be sent separately per invoice and order number.

A. Please use our special Direct Import contact web form here: http://www.jbhifi.com.au/direct-import/.

Negotiable Deals Means Always Cheapest Prices at JB HI-FI

JB Hi Fi is Australia's largest home entertainment discount destination store. For over thirty years our philosophy has always been to provide Australians with the cheapest prices and biggest range.

We are one of Australia's biggest retailers and also Australia's largest home entertainment retailer, as such our buying power across our home entertainment categories is second to none. Our exciting no frills stores , our low cost culture, a high turnover low margin business model, together with our buying power means that we can give you the cheapest prices . We would not have become Australia's largest home entertainment retailer without everyday low prices. If you have ever shopped in a JB store you would have noticed how busy they always are.

So whether you are buying a TV, Computer, Camera or Hi Fi, come in and ask for an even better JB deal off our already famous low prices.

Don't be fooled by other retailers fashionably claiming price guarantees eg 'if you find a better price we will give you 110% of the difference' as they are obviously nervous about their prices and they know everyone will not shop around before and afterward and compare prices or bother with the inconvenience of making a refund claim. At JB, we monitor & adjust prices everyday. We have, and always will negotiate a reasonable price with you if any competitor is crazy enough to attempt to undercut us at JB.

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