Contact Us

Send us an Email

JB Hi-Fi values your feedback so we try to respond to all queries within 1-2 business days. 

If your enquiry relates to the delivery of your order we recommend that you refer to our Help Centre.  The Shipping & Delivery section will provide guidance on estimated delivery timeframes.  

  • What does your query relate to?

Customer Help

Accessing old order info

Although you will need to create a new account to use the new website, check here for details, you can still get your old order history by using your old details and logging into the previous system. Go to the top of the page and click on 'My Account', you find the link at the bottom.

When will I get my items?

Most in-stock orders are delivered within 5 business days. If you have an enquiry regarding your order please send us an email above. Don't forget to include your order number.

Where is my order?

If you have an enquiry regarding a delayed or missing order. Choose the "Where is my online order?" option above. Don't forget to include your Order number.

Collecting a Pick Up Instore order?

Goods will not be available for collection until you receive the “Your Pick-Up Order is now ready for collection!” email. You will need your online order number and valid photo ID to collect the goods from store.

Learn More about Pick Up Instore orders

How do I cancel an order?

In the dropdown above just select 'Online Order Enquiry' and then 'Please cancel my order' and fill out the form. Please note, we cannot cancel your order once it has been dispatched.

I wasn't home when the courier called?

For standard Electronic items, we will arrange delivery via a national courier network. If the customer is absent at the time of delivery, items will be taken to a local depot or post office. A calling card will be left containing all relevant contact details.

Learn More about missed deliveries

Our Address

JB Hi-Fi Group Pty Ltd
Attn: Customer Feedback Officer
PO Box 561
Chadstone Centre VIC 3148

Charitable Donation Requests

Click here for a list of charities we support.

Marketing, Promotional & Advertising Proposals

JB Hi-Fi receives a very high number of promotional and advertising proposals and we are unable to respond to all requests. We review most proposals within 10 working days of receipt but will only respond to proposals deemed to be of relevance to our marketing plan.

Click here for details.

Sponsorship Proposals

At present JB Hi-Fi is not seeking to participate in sponsorship arrangements of any kind with individuals, events, media productions or organisations.