Corporate

Manufacturers

Consumer Guarantees, Warranties, & Refunds

The Australian Consumer Law protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the Law requires that goods must be free of defects, and do what they are meant to do. Services must be carried out with care and skill. These rights, which the Law says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’.

Under the Law, these Consumer Guarantees cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of “acceptable quality” and the failure does not amount to a major failure.

Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made.

If you believe that a product that you have purchased from a JB Hi-Fi store or website is faulty please see JB Hi-Fi’s “Refunds & Warranties, Understanding Your Rights” Brochure, which sets out the minimum remedies that JB Hi-Fi will provide to you if you buy a faulty product from JB Hi-Fi. Your rights under the Australian Consumer Law may extend beyond these time periods.

Many manufacturers have dedicated support centres designed specifically to deal with issues in relation to their products and may even provide in home support and advanced trouble shooting. In many circumstances the manufacturer may therefore be able to provide a quicker assessment of, and remedy for, any issue with your product, even if the manufacturer’s warranty has expired. You may therefore prefer to contact the manufacturer rather than JB Hi-Fi, although you are not obliged to do this and, if at any time you are not satisfied with the manufacturer’s remedy in relation to your legal rights, you can contact the store manager of your nearest JB Hi-Fi store for assistance. If have purchased goods from our website you can also contact us via our contact page.

Brand

Manufacturer

Contact Number

Website

Acer

Acer

1300 365 100

www.acer.com.au

Aerpro

TDJ

(03) 8587 8888

www.aerpro.com

AIWA

Sony

1300 137 669

www.sony.com.au

Akai

Prima Australia

1300 886 649

www.akai.com.au

Alesis

Electric factory

 

www.alesis.com

Alpine

Alpine

 

www.alpine.com.au

Alto Pro

Pro Audio Group

(02) 9521 4844

www.proaudiogroup.com.au

American DJ

Pro Audio Group

(02) 9521 4844

www.proaudiogroup.com.au

Apple

Apple

133 622

www.apple.com/au/support

Apple Store

Apple

133 622

store.apple.com/au

ASUS

Ingram Micro

1300 278 788

www.asus.com/au

Audioline

TDJ

(03) 8587 8898

audiolinepro.com

Belkin

Belkin

1800 235 546

www.belkin.com/au

Bissell

Bissell

1800 811 183

www.bissell.com.au

Blanco

Major Electrical appliances

1300 739 033

www.blanco-australia.com

Bosch

BSH Home appliances

1300 368 339

www.bosch-home.com.au

Cadence

Zylux Distribution

(03) 9482 2203

www.cadencecaraudio.com.au

Breville

Breville

1300 139 798

www.breville.com.au

Canon

Canon

13 13 83

www.canon.com.au

Canton

Canohm

1800 636 026

www.canohm.com.au

Compaq

Hewlett Packard

13 10 47

www8.hp.com

Convair

Seeley International

 

www.convair.net.au/au

Coustic

Custom Car Sound

(03) 9469 5549

www.customcar.com.au

Creative

Creative cooling

1300 780 378

www.creativecooling.com.au

Crest

Crest

1800 773 539

www.crest.com.au

Dell

Dell

1300 655 533

www.dell.com.au

DeLonghi

DeLonghi Australia

1800 126 659

www.delonghi.com.au

DGTEC

DGTEC

1300 886 649

www.dgtec.com.au

Dimplex

Glen Dimplex

1300 556 816

www.dimplex.com.au

Directed

Directed Electronics

(03) 8331 4800

www.directed.com.au

Dlink

Synnex

1300 766 868

www.dlink.com.au

Dyson

Dyson

1800 239 766

www.dyson.com.au

Electrolux

Electrolux Home Products

1300 363 640

www.electrolux.com.au

Epson

Ingram Micro

(02) 8899 3666

www.epson.com.au

Everdure

Shriro

1300 766 066

www.everdure.com

F-Zone

Pro Audio Group

(02) 9521 4844

www.proaudiogroup.com.au

Fisher & Paykel

Fisher Paykel customer support

1300 650 590

www.fisherpaykel.com/au

Fitbit

Fitbit

1800 875 234

www.fitbit.com/help/

Fujifilm

Fujifilm

1800 226 355

Garmin

Garmin

1800 235 822

www.garmin.com/au

George Foreman

Spectrum Brands

1800 427 842

www.salton.com.au/contactus

GoPro

GoPro

1300 137 021

www.gopro.com

Haier

Fisher Paykel (Haier)

1300 729 948

www.haier.com.au

Heller

GAF

1300 659 489

www.gafcontrol.com.au

Hewlett Packard

Hewlett Packard

13 10 47

www8.hp.com

Hisense

Hisense

1800 447 367

hisense.com.au

ILVE

Eurolinx

1300 694 583

www.ilve.com.au

Imation

Imation

1800 225 013

www.imation.com

Inca

Adeal

 

www.adeal.com.au

iOmega

Ingram Micro

1800 208 534

lenovo-ap-en.custhelp.com

Ionmax

Andatech

1800 800 200

www.ionmax.com.au

Jensen

BD Imports

1300 536 736

www.jensenspeakers.com.au

JL Audio

Custom Car Sound

(03) 9469 5549

www.customcar.com.au

JVC

Hagemeyer

1300 366 635

www.jvc.net/au

Kaiser Baas

Lako Pacific

1800 657 601

www.kaiserbaas.com/home

Kambrook

Breville

1300 139 798

www.kambrook.com.au

Kelvinator

Electrolux Home Products

1300 363 640

www.kelvinator.com.au

Kenwood

Kenwood

1800 126 659

www.kenwoodworld.com/en-au

Kicker

Custom Car Sound

(03) 9469 5549

www.customcar.com.au/

Lacie

Lacie

1300 052 243

www.lacie.com/au/index.htm

Lavazza

Valcorp

1300 307 171

www.lavazza.com.au/au

Leibherr

Andi Appliances

 

http://www.liebherr.com.au

Lexar

Lexar

(02) 8923 4500

au.lexar.com

LG

LG

1300 542 273

www.lg.com/au

Logitech

Ingram Micro

1800 025 544

www.logitech.com/en-au

M-Audio

Pro Audio Group

(02) 9521 4844

www.proaudiogroup.com.au

Maytag

Whirlpool (Maytag)

1300 858 575

www.maytag.com.au

MB Quart

Matrix Ice

 

www.mbquart.com

McAfee

Manaccom

1800 998 887

www.mcafee.com/au

Miele

Miele

1300 464 353

www.miele.com.au

Mitsubishi

Mitsubishi Electric

1300 651 808

www.mitsubishielectric.com.au

Morphy Richards

Asko

1300 002 756

www.morphyrichards.com.au

Navman

Brightpoint

1300 628 626

www.navman.com.au

Nikon

Nikon

1300 366 899

www.nikon.com.au

Okano

Quatius

1300 765 663

http://quatius.com.au

Olympus

Olympus

1300 659 678

www.olympus.com.au

Omega

Omega appliances

1300 739 033

www.omegaappliances.com.au

Onkyo

Amber Technologies

(02) 9998 7600

onkyo.com.au

Orion

Directed Electronics

(03) 8331 4800

www.directed.com.au

Panasonic

Panasonic

132 600

www.panasonic.com/au/home

Phillips (Irons)

Breville

1300 363 391

www.philips.com.au/e/garmentcare/home.html

Phillips (Kitchen)

Phillips Saeco

1300 363 391

www.philips.com.au/c

Pioneer

Pioneer

1800 988 268

www.pioneer.com.au/

Playstation

Sony Australia

1300 365 911

au.playstation.com

Python

Directed Electronics

(03) 8331 4800

www.directed.com.au

Russell Hobbs

Spectrum Brands

1800 623 118

au.russellhobbs.com

Saeco

Phillips Saeco

1300 363 391

www.saeco.com.au/en_AU

Samsung

Samsung

1300 362 603

www.samsung.com/au

Sandisk

VME

1800 262 504

www.sandisk.com.au

Seagate

Ingram Micro

1800 147 201

www.seagate.com/au/en

Sennheiser

Syntec

(02) 9910 6700

en-au.sennheiser.com

Sharp

Sharp

1300 135 022

www.sharp.net.au

Sherwood

Volition group

(03) 9729 9300

www.sherwood-av.com.au

Siemens

BSH (Siemens)

137 222

Simpson

Electrolux Home Products

1300 363 640

www.simpson.com.au

SMEG

SMEG Australia

(02) 8667 4888

www.smeg.com.au

Soniq

Quatius

1300 765 663

quatius.com.au

SONOS

SONOS

(03) 9874 0800

www.sonos.com.au

Sony

Sony Australia

1300 13 7669

www.sony.com.au

Sony Mobile

Sony Australia

1300 650 050

www.sonymobile.com/au

Studio Acoustics

TDJ

(03) 8587 8898

tdj.com.au/Studioacoustics.html

Sunbeam

Sunbeam

1300 881 861

www.sunbeam.com.au

Teac

Teac

1800 656 700

www.teac.com.au

Tefal

Tefal

1300 307 824

www.tefal.com.au

Tiffany

GAF

1300 659 489

www.gafcontrol.com.au

Tom Tom

Ingram Micro

1300 135 604

www.tomtom.com

Toshiba

Toshiba

13 30 70

www.mytoshiba.com.au

Verbatim

Verbatim

(03) 9823 0999

www.verbatim.com.au

Viper

Directed Electronics

(03) 8331 4800

www.directed.com.au

Vogels

Canohm

(03) 9644 7888

www.vogels.com

WD

Synnex

1800 429 861

www.wdc.com/en

Westinghouse

Electrolux Home Products

13 13 49

westinghouse.com.au

Wharfdale

Audio Video Revoloution

(02) 9521 4844

www.avrevolution.com.au

Whirlpool

Whirlpool (Australia)

1300 363 344

www.whirlpool.com.au

Yamaha

Yamaha

1300 739 390

au.yamaha.com

Yonanas

Chillax

1300 966 262

yonanas.com.au

ZZYZX

Pro Audio Group

(02) 9521 4844

www.proaudiogroup.com.au