Corporate

Manufacturers

Consumer Guarantees, Warranties, & Refunds

The Australian Consumer Law protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the Law requires that goods must be free of defects, and do what they are meant to do. Services must be carried out with care and skill. These rights, which the Law says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’.

Under the Law, these Consumer Guarantees cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of “acceptable quality” and the failure does not amount to a major failure.

Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made.

If you believe that a product that you have purchased from a JB Hi-Fi store or website is faulty please see JB Hi-Fi’s “Refunds & Warranties, Understanding Your Rights” Brochure, which sets out the minimum remedies that JB Hi-Fi will provide to you if you buy a faulty product from JB Hi-Fi. Your rights under the Australian Consumer Law may extend beyond these time periods.

Many manufacturers have dedicated support centres designed specifically to deal with issues in relation to their products and may even provide in home support and advanced trouble shooting. In many circumstances the manufacturer may therefore be able to provide a quicker assessment of, and remedy for, any issue with your product, even if the manufacturer’s warranty has expired. You may therefore prefer to contact the manufacturer rather than JB Hi-Fi, although you are not obliged to do this and, if at any time you are not satisfied with the manufacturer’s remedy in relation to your legal rights, you can contact the store manager of your nearest JB Hi-Fi store for assistance. If have purchased goods from our website you can also contact us via our contact page.

Brand Manufacturer Contact Number Website
Acer Acer 1300 365 100 www.acer.com.au
Aerpro TDJ (03) 8587 8888 www.aerpro.com
AIWA Sony 1300 137 669 www.sony.com.au
Akai Prima Australia 1300 886 649 www.akai.com.au
Alesis Electric factory   www.alesis.com
Alpine Alpine   www.alpine.com.au
Alto Pro Pro Audio Group (02) 9521 4844 www.proaudiogroup.com.au
American DJ Pro Audio Group (02) 9521 4844 www.proaudiogroup.com.au
Apple Apple 133 622 www.apple.com/au/support
Apple Store Apple 133 622 store.apple.com/au
ASUS Ingram Micro 1300 278 788 www.asus.com/au
Audioline TDJ (03) 8587 8898 audiolinepro.com
Belkin Belkin 1800 235 546 www.belkin.com/au
Bissell Bissell 1800 811 183 www.bissell.com.au
Blanco Major Electrical appliances 1300 739 033 www.blanco-australia.com
Bosch BSH Home appliances 1300 368 339 www.bosch-home.com.au
Cadence Zylux Distribution (03) 9482 2203 www.cadencecaraudio.com.au
Breville Breville 1300 139 798 www.breville.com.au
Canon Canon 13 13 83 www.canon.com.au
Canton Canohm 1800 636 026 www.canohm.com.au
Compaq Hewlett Packard 13 10 47 www8.hp.com
Convair Seeley International   www.convair.net.au/au
Coustic Custom Car Sound (03) 9469 5549 www.customcar.com.au
Creative Creative cooling 1300 780 378 www.creativecooling.com.au
Crest Crest 1800 773 539 www.crest.com.au
Dell Dell 1300 655 533 www.dell.com.au
DeLonghi DeLonghi Australia 1800 126 659 www.delonghi.com.au
DGTEC DGTEC 1300 886 649 www.dgtec.com.au
Dimplex Glen Dimplex 1300 556 816 www.dimplex.com.au
Directed Directed Electronics (03) 8331 4800 www.directed.com.au
Dlink Synnex 1300 766 868 www.dlink.com.au
Dyson Dyson 1800 239 766 www.dyson.com.au
Electrolux Electrolux Home Products 1300 363 640 www.electrolux.com.au
Epson Ingram Micro (02) 8899 3666 www.epson.com.au
Everdure Shriro 1300 766 066 www.everdure.com
F-Zone Pro Audio Group (02) 9521 4844 www.proaudiogroup.com.au
Fisher & Paykel Fisher Paykel customer support 1300 650 590 www.fisherpaykel.com/au
Fujifilm Fujifilm 1800 226 355
Garmin Garmin 1800 235 822 www.garmin.com/au
George Foreman Spectrum Brands 1800 427 842 www.salton.com.au/contactus
GoPro GoPro 1300 137 021 www.gopro.com
Haier Fisher Paykel (Haier) 1300 729 948 www.haier.com.au
Heller GAF 1300 659 489 www.gafcontrol.com.au
Hewlett Packard Hewlett Packard 13 10 47 www8.hp.com
Hisense Hisense 1800 447 367 hisense.com.au
ILVE Eurolinx 1300 694 583 www.ilve.com.au
Imation Imation 1800 225 013 www.imation.com
Inca Adeal   www.adeal.com.au
iOmega Ingram Micro 1800 208 534 lenovo-ap-en.custhelp.com
Ionmax Andatech 1800 800 200 www.ionmax.com.au
Jensen BD Imports 1300 536 736 www.jensenspeakers.com.au
JL Audio Custom Car Sound (03) 9469 5549 www.customcar.com.au
JVC Hagemeyer 1300 366 635 www.jvc.net/au
Kaiser Baas Lako Pacific 1800 657 601 www.kaiserbaas.com/home
Kambrook Breville 1300 139 798 www.kambrook.com.au
Kelvinator Electrolux Home Products 1300 363 640 www.kelvinator.com.au
Kenwood Kenwood 1800 126 659 www.kenwoodworld.com/en-au
Kicker Custom Car Sound (03) 9469 5549 www.customcar.com.au/
Lacie Lacie 1300 052 243 www.lacie.com/au/index.htm
Lavazza Valcorp 1300 307 171 www.lavazza.com.au/au
Leibherr Andi Appliances   http://www.liebherr.com.au
Lexar Lexar (02) 8923 4500 au.lexar.com
LG LG 1300 542 273 www.lg.com/au
Logitech Ingram Micro 1800 025 544 www.logitech.com/en-au
M-Audio Pro Audio Group (02) 9521 4844 www.proaudiogroup.com.au
Maytag Whirlpool (Maytag) 1300 858 575 www.maytag.com.au
MB Quart Matrix Ice   www.mbquart.com
McAfee Manaccom 1800 998 887 www.mcafee.com/au
Miele Miele 1300 464 353 www.miele.com.au
Mitsubishi Mitsubishi Electric 1300 651 808 www.mitsubishielectric.com.au
Morphy Richards Asko 1300 002 756 www.morphyrichards.com.au
Navman Brightpoint 1300 628 626 www.navman.com.au
Nikon Nikon 1300 366 899 www.nikon.com.au
Okano Quatius 1300 765 663 http://quatius.com.au
Olympus Olympus 1300 659 678 www.olympus.com.au
Omega Omega appliances 1300 739 033 www.omegaappliances.com.au
Onkyo Amber Technologies (02) 9998 7600 onkyo.com.au
Orion Directed Electronics (03) 8331 4800 www.directed.com.au
Panasonic Panasonic 132 600 www.panasonic.com/au/home
Phillips (Irons) Breville 1300 363 391 www.philips.com.au/e/garmentcare/home.html
Phillips (Kitchen) Phillips Saeco 1300 363 391 www.philips.com.au/c
Pioneer Pioneer 1800 988 268 www.pioneer.com.au/
Playstation Sony Australia 1300 365 911 au.playstation.com
Python Directed Electronics (03) 8331 4800 www.directed.com.au
Russell Hobbs Spectrum Brands 1800 623 118 au.russellhobbs.com
Saeco Phillips Saeco 1300 363 391 www.saeco.com.au/en_AU
Samsung Samsung 1300 362 603 www.samsung.com/au
Sandisk VME 1800 262 504 www.sandisk.com.au
Seagate Ingram Micro 1800 147 201 www.seagate.com/au/en
Sennheiser Syntec (02) 9910 6700 en-au.sennheiser.com
Sharp Sharp 1300 135 022 www.sharp.net.au
Sherwood Volition group (03) 9729 9300 www.sherwood-av.com.au
Siemens BSH (Siemens) 137 222
Simpson Electrolux Home Products 1300 363 640 www.simpson.com.au
SMEG SMEG Australia (02) 8667 4888 www.smeg.com.au
Soniq Quatius 1300 765 663 quatius.com.au
SONOS SONOS (03) 9874 0800 www.sonos.com.au
Sony Sony Australia 1300 13 7669 www.sony.com.au
Sony Mobile Sony Australia 1300 650 050 www.sonymobile.com/au
Studio Acoustics TDJ (03) 8587 8898 tdj.com.au/Studioacoustics.html
Sunbeam Sunbeam 1300 881 861 www.sunbeam.com.au
Teac Teac 1800 656 700 www.teac.com.au
Tefal Tefal 1300 307 824 www.tefal.com.au
Tiffany GAF 1300 659 489 www.gafcontrol.com.au
Tom Tom Ingram Micro 1300 135 604 www.tomtom.com
Toshiba Toshiba 13 30 70 www.mytoshiba.com.au
Verbatim Verbatim (03) 9823 0999 www.verbatim.com.au
Viper Directed Electronics (03) 8331 4800 www.directed.com.au
Vogels Canohm (03) 9644 7888 www.vogels.com
WD Synnex 1800 429 861 www.wdc.com/en
Westinghouse Electrolux Home Products 13 13 49 westinghouse.com.au
Wharfdale Audio Video Revoloution (02) 9521 4844 www.avrevolution.com.au
Whirlpool Whirlpool (Australia) 1300 363 344 www.whirlpool.com.au
Yamaha Yamaha 1300 739 390 au.yamaha.com
Yonanas Chillax 1300 966 262 yonanas.com.au
ZZYZX Pro Audio Group (02) 9521 4844 www.proaudiogroup.com.au