Help Centre

Gift Card help

FAQ HELP: JB Hi-Fi Gift Cards

Give me the low down on these Gift Cards.

JB Hi-Fi Gift Cards are perfect for a wide range of gift scenarios. They are easy to buy, completely secure and a snap to redeem, and you can use the same gift card instore at JB Hi-Fi as well as online. Super convenient! At the moment the recipient will only receive a physical Gift Card, we are pedalling fast so that you can also send digital Cards as well, stay tuned for this feature. The gift card will be mailed via registered post and will be required if purchasing instore. Once the recipient has received the Card it can be used to shop instore or online immediately at any of our Online stores, which include,, JB Hi-Fi NOW Music & JB Hi-Fi NOW eBooks.

Buying a Gift Card: What are the common scenarios?

a) "I’d like to buy the JB Hi-Fi Gift Card as a gift and get JB to post the card to the recipient"

Fill in the recipient’s name and email details in the form. When you take your order through the checkout, you will need to enter the recipient’s shipping address. They will receive the gift card by registered post within 2-5 business days.

b) "I'd like to buy the JB Hi-Fi gift card as a gift but I’d like to give the card to the recipient myself later"

Fill in the recipient’s name and your email address in the recipient’s email field. When you take your order through the checkout, you will need to enter your shipping address. You will receive the Gift Card 2-5 business day later via registered post. Included with the Gift Card is a letter to the recipient which displays your personal message.

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c) "The Gift Card is for my use only"

Fill in your name and email details in the form. At the checkout stage of your order, you will need to enter your own shipping address.

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Does the gift card have to be sent immediately?

No, we can send it whenever you like! JB Hi-Fi gift cards are the perfect present and can be delivered on a date of your choosing (such as a Birthday or Christmas Day). We’ll do our best to get the physical gift card arriving in the post on the requested day, but the actual delivery time will be subject to Australia Post schedules and seasonal delays.


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What dollar values can I purchase?

You can nominate your own value by typing it in OR select a popular value from the dropdown menu. Minimum is $10.00


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Can I include a personal message to the recipient?

Yes! Simply enter your personal text in the field indicated (optional). This will be sent with the Gift Card in the post.


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What happens after I purchase the gift card?

After you have placed your order, an email will be sent to the recipient by following business day (unless requested otherwise). This has all the information they need to begin purchasing at our website immediately. Simply follow the instructions in the email. A physical gift card will be mailed within 2-5 business days for use in JB Hi-Fi stores.


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I haven't received my gift card yet. Why is there a delay?

Some gift card emails are received instantly but others can be delayed slightly by our payment authentication process. This process occurs to protect cardholders and will be resolved by next business day. If you haven't received the email by then, please contact our support staff.

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Can I order other items at the same time as ordering a gift card?

If you are sending the gift card to a friend's shipping address, all items in the order will go to that address. So if you're shopping for yourself at the same time, it's better to create a new order for your own purchases.

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Can I purchase multiple gift cards at once?

Yes. If they're going to the same shipping address, that's fine. Where multiple gift cards are being posted to multiple shipping addresses, you will need to place a separate order for each gift card. If the cards are going to the one shipping address but different email addresses (eg staff gifts), they can be combined into one order. You just need to fill out a card for each recipient.

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How do I redeem my gift card in-store or online?

a) At JB Hi-Fi Online: simply add your items to your cart and take them through checkout. At the payment screen, select “Gift Card” from the payment selections. If your gift card balance does not exceed or equal the price of your purchase, you can pay the difference with another gift card or Visa/Mastercard.

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b) Instore at JB Hi-Fi: you must have your gift card with you to purchase at the cashier. JB Hi-Fi staff will have to swipe your card. If your gift card balance does not exceed or is not equal to the price of your purchase, you can pay the difference with a selected credit card or cash. Note: You CANNOT use your gift card email to purchase instore, the actual gift card MUST be presented.

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Can I use multiple gift cards for my online purchase?

You can use up to two gift cards for any one purchase at JB Hi-Fi Online.

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How do I check the balance of my gift card?

Just log into your JB Hi-Fi account (it's up the top of the page) at any time to check your remaining balance. You will need your card number and PIN.

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Can I top up the balance of my gift card?

No. Gift cards are sold on a one-use only basis. A new gift card will be needed for further purchases. Grab a new card here.

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Do I need to keep my gift card after placing a JB Hi-Fi Online order?

Yes! Please ensure you keep the gift card until your online order is received. If your order is cancelled, for example due to product deletion, the funds will be automatically credited back onto your gift card. If you use your card balance for a store purchase, please advise the sales assistant that you will need the card back for online purchasing.

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Are there any goods I can't purchase with my gift card?

JB Hi-Fi gift cards cannot be used to purchase Direct Import goods, but other than that, go crazy! You can of course spend them online here or at JB Hi-Fi HOME, grab unlimited music from JB Hi-Fi NOW Music or enjoy a new eBook from JB Hi-Fi NOW eBooks.

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Can I use my gift card at a New Zealand JB Hi-Fi store?

No, they are only accepted in Australian JB Hi-Fi stores and Australian JB Hi-Fi Online stores.

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Who do I contact if I have a problem with my gift card or if it's been lost/stolen?

For general gift card queries, please contact Vii directly by phone/email via their website:

If your gift card is lost or stolen, please contact JB Hi-Fi Online's Support Team.

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