Help Centre

Help Centre

New Website - Account Issues

You will need to create a new account to use the new website, check here for details.

Ordering Help

Need Help on Home Delivery and Pick Up Instore orders? Get Help here by viewing ordering help.

Shipping and Delivery Help

Delivery timeframes, Pick Up Instore, Backorders, Special Orders, and International Delivery fees. View shipping and delivery help.

Gift Card Help

Grab and Go and Gift Card purchase help topics. Learn More about Gift Cards

Privacy Help

JB Hi-Fi's policy on the collection, use and disclosure of customer personal information. View JB Hi-Fi's Privacy policy

Returns, Repairs, & Refunds

For JB Hi-Fi's comprehensive Warranty and Refund Policy guide please click here.