Help Centre

New Website

We have launched a new JB Hi-Fi website, here's some info you need to know:

Prior to July 1st 2014, we understand that you may have previously had an online account with JB Hi-Fi. For security and service reasons, as part of our upgrade you will be required to create a new account. Feel free to use the same email address and password. If you have already created an account on this new site after June 30th 2014, continue as an Existing Customer.

On September 30th 2014, www.jbhifihome.com.au was merged with www.jbhifi.com.au. As part of this merge you will require a JB Hi-Fi account to make any purchases. If you haven’t already created an account please create a new one.

Order history for JB Hi-Fi pre-July 1st 2014 and www.jbhifihome.com.au pre-September 30 is available, simply click on 'My Account' at the top of the page and down the bottom you will see 'Order History’, click on the appropriate link and a screen will open. On this page enter your login details from your old account including your email address and password. If you can't remember your password just enter your email address and hit 'Please Remind Me', a new password will be sent to you.

Please find below some common questions and answers regarding the new site.

  1. Is my current order still active?
    Yes. Please note that if you have an existing order online placed prior to the new JB Hi-Fi Online website or www.jbhifihome.com.au, your order will still be active under the same online order number that has been originally provided to you. If you have any concerns regarding this feel free to contact the online customer service team.
  2. Can I still access my online account on the new website?
    Yes you can. Simply click on 'My Account' at the top of the page and down the bottom you will see 'Order History', click the appropriate link and a screen will open. On this page enter your login details from your old account, if you can't remember your password just enter your email address and hit 'Please Remind Me', a new password will be sent to you.
  3. Am I able to see my previously placed online orders Completed or In Progress in my online account?
    Order history pre-July 1st 2014 is available for JB Hi-Fi and pre-September 30 2014 for www.jbhifihome.com.au, simply click on 'My Account' at the top of the page and down the bottom you will see 'Order History’, click the appropriate link and a screen will open. On this page enter your login details from your old account including your email address and password. If you can't remember your password just enter your email address and hit 'Please Remind Me', a new password will be sent to you. If you have any concerns regarding a previously placed order that is no longer showing up in your online account you can contact the online customer service team, but don't worry your order is on the way.
  4. Can I use my Gift Card online?
    Yes. If you have an existing Gift Card that was issued to you prior to the new JB Hi-Fi online site you can still use it online. If you would like to check the balance of your gift card please click here.
  5. Is my current Pre-Order still valid?
    Yes. If you have a current online pre-order it will still be active and will not be cancelled. Please be sure to hold on to your original online order ID as reference of this order. If you have any concerns regarding your online pre-order you can contact the online customer service team.
  6. Who can I contact regarding my online order?
    If you would like to lodge an enquiry with regards to your online order you can contact the online customer service team or you can speak with your local JB Hi-Fi store - use the Store Finder to find your nearest store.
  7. If I have encountered a payment failure with my order placed before July 1st will my order be cancelled?
    Yes. Unfortunately if you have encountered a payment failure with an existing online order this order will be automatically cancelled, as we are not able to update any payment details. Please note that you will not have been charged for this order as we previously only requested a pre-authorization when an online order was placed. If you have any concerns regarding this issue please feel free to contact the online customer service team.
  8. Can I change my address on an existing order?
    Yes, but you will have to be quick. If your order has not yet beed dispatched,  you can cancel your order by contacting the online customer service team.
  9. How do I cancel an existing order?
    If you wish to cancel your existing online order, you can do this by contacting the online customer service team.
  10. Where is my Wishlist?
    By logging in with your account you can create a new Wishlist simply by clicking on the Wishlist icon that appears on every product page and adding products into your Wishlist. You can then access your Wishlist by clicking on the link from the 'My Account' drop-down menu. Unfortunately the Wishlist created on the old website hasn't been brought across to the new website.