JB Hi-Fi Computer Set Up Assist is Essential help to get your new computer set up and running at its optimal performance. Purchased the PLUS? Get phone support on your setup as well as an additional 2 installs to compliment your setup (e.q printer/phone).
Unfortunately, no. As this service is all done online an active internet connection is required so the experts can access your computer over a secure WIFI connection and complete the service.
No, the great thing about Set Up Assist is you simply call the specified number and the experts will help you turn the computer on and then run through the set up for you remotely. All this is done through the secure WIFI connection in your home.
Experts are available 9am-9pm Everyday (except Good Friday and Christmas day).
The number to call for Set Up Assist is provided with your receipt at point of purchase.
No, each redemption code is unique and can only be used on one setup, if 2 computers are purchased 2 set up services will also need to be purchased.
Yes! If the software is legitimate and the codes are available to be used the experts can install it for you.
Yes! Provided the computer has not had extended use and the software is available to be installed this service can be used.
No, unfortunately full computer to computer transfers cannot be done, this service is not within the scope of works the experts can do.
Once purchased, you have 30 days to redeem the service.
Call the number provided with your receipt at point of purchase and one of the experts will advise.
As redemption codes are unique and one time use only you must return to the store of purchase, ask for the manager and provide your original receipt.
In the unlikely event, there is an issue after the service is completed, the First point of contact will be the number provided at point of purchase, If you would like to discuss the remedy further please return to the store of purchase and ask for the manager on duty.