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About us

JB Hi-Fi was established in 1974 by Mr. John Barbuto (JB), trading from a single store in East Keilor, Victoria. He had one simple philosophy: to deliver a specialist range of Hi-Fi and recorded music at Australia's lowest prices.

The business was sold in 1983 and by 1999 another nine stores were opened. In July 2000 JB Hi-Fi was purchased by private equity bankers and senior management with the aim of taking the successful model nationally. In October 2003, JB Hi-Fi was floated on the Australian Stock Exchange. Now, maintaining Barbuto's original philosophy, JB is one of Australasia's fastest growing and largest retailer of home entertainment.

In July 2004, JB bought the Queensland Clive Anthony chain of stores which sell consumer electronics, white goods, cooking appliances and air-conditioning. These locations have now been converted into JB Hi-Fi HOME stores, where you can find everything you love about JB plus more.

JB offer the world's leading brands of Computers, Tablets, TVs, Cameras, Hi-Fi, Speakers, Home Theatre, Portable Audio, the largest range of games, recorded music, DVD music, Blu-Ray and DVD movies and TV shows and stacks more all at cheap prices! Everything you're after is available in one of our stores or online. JB Hi-Fi has it all - best brands, huge range, cheapest prices, convenient locations, but most importantly genuine personal service from our experienced specialist staff.

Helping Hands Workplace Giving Program

Started in November 2008, Helping Hands allows employees to donate to 10 charity partners through regular payroll deductions. All donations are matched by JB Hi-Fi. JB recognises its' responsibility to give back to the community. We believe workplace giving is an efficient and effective way to do so. With JB Hi-Fi matching staff contributions dollar-for-dollar we effectively double the positive impact to our charities and community.

We have over 6,000 members of the JB Hi-Fi team contributing to the program each week which is 76% of our staff nationally. We are a proud member of Workplace Giving Australia and are supporting their goal of reaching #1Mdonors.

Charities we support

The Song Room

The Song Room is a national not-for-profit organisation that brightens the futures of Australia’s most disadvantaged children with tailored, high-quality music and arts programs, delivered in partnership with schools across the country.
songroom.org.au

The Fred Hollows Foundation

The Fred Hollows Foundation is a lean and independent, non-profit, secular organisation. The Foundation has worked in over 40 countries around the world and with Indigenous communities in remote parts of Australia, and continues to be inspired by Fred’s lifelong endeavour to end avoidable blindness and improve Indigenous health.
hollows.org

Reachout

ReachOut.com was the world’s first online youth mental health service (switched on in 1998). They receive over 1.85 million visitors a year. Everything they do is youth-driven and evidence-based. ReachOut.com is available to young Australians 24/7, from anywhere you can get the internet.
reachout.com

Redkite

Providing real support to children, young people and their families through cancer.
redkite.org.au

Oxfam

Oxfam Australia is part of a global movement of dedicated people working hard to fight poverty and injustice.
oxfam.org.au

Earth Squad

Earth Squad is a partnership with 2040 & Carbon8. We are helping support farmers to transition to regenerative practices. sequester carbon from the atmosphere and draw it down into the soil where it can create healthier farms, animals, food, waterways and humans.
whatsyour2040.com
carbon8.org.au

Bush Heritage Australia

Protecting Australia's unique animals, plants and their habitats.
bushheritage.org.au

Companion Animal Network Australia

A compassionate community dedicated to providing safe and caring homes for companion animals. Promoting the human-animal bond.
australiacan.org.au

Kids Under Cover

Kids Under Cover is a not-for-profit organisation dedicated to preventing youth homelessness. We provide studio accommodation in family backyards and education scholarships.  
kuc.org.au

McAuley Community Services for Women

McAuley Community Services for Women supports women and children who have faced family violence and homelessness to take control of their lives.
mcauleycsw.org.au

How can you make a difference?

Grab a $1 JB Hi-Fi multi-use bag

In February 2020 we introduced a 15c charge for plastic bags plus a new multi-use bag for $1. We don't profit from these charges and all proceeds go directly to our Helping Hands program.

Spare some Change for Change

Place any spare change into the "Change for Change" boxes located at all Australian JB Hi-Fi stores.

Our recycling partnerships

REDcycle

JB Hi-Fi has partnered with REDcycle to help keep our plastic shopping bags out of landfill. You can help recycle your plastic bags by dropping them into your nearest REDcycle collection bin. There are heaps of convenient locations, find one near you.

JB Hi-Fi is a signatory to the Australian Packaging Covenant. This is a voluntary program involving both Government and industry to ensure the environmental impact from packaging is reduced, measured and understood. Each signatory to the Australian Packaging Covenant is required to have an action plan which set out what the signatory proposes to do to contribute to the Australian Packaging Covenant’s objectives and goals.

Find a REDcycle locationView our 2019 Action Plan and Annual Report

Ecoactiv & Ponyup for Good

JB Hi-Fi has partnered with digital recycling platform, Ecoactiv and social enterprise, PonyUp for Good to provide customers with a convenient, at home e-waste collection service, which also delivers meals to people in need. For every recycling booking, 5 meals will be donated to SecondBite to feed people across Australia doing it tough.

You can recycle computers, TV's, phones, whitegoods, and a whole heap of other products, collected directly from your home and delivered to accredited recyclers for processing. 

Book a recycling pickupLearn more

More info

Consumer Guarantees, Warranties & Refunds

The Australian Consumer Law protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the Law requires that goods must be free of defects, and do what they are meant to do. Services must be carried out with care and skill. These rights, which the Law says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’.

Under the Law, these Consumer Guarantees cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of “acceptable quality” and the failure does not amount to a major failure.

Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made.

If you believe that a product that you have purchased from a JB Hi-Fi store or website is faulty please see JB Hi-Fi’s Refunds & Warranties, Understanding Your Rights guide, which sets out the minimum remedies that JB Hi-Fi will provide to you if you buy a faulty product from JB Hi-Fi. Your rights under the Australian Consumer Law may extend beyond these time periods.

Many manufacturers have dedicated support centres designed specifically to deal with issues in relation to their products and may even provide in home support and advanced trouble shooting. In many circumstances the manufacturer may therefore be able to provide a quicker assessment of, and remedy for, any issue with your product, even if the manufacturer’s warranty has expired. You may therefore prefer to contact the manufacturer rather than JB Hi-Fi, although you are not obliged to do this and, if at any time you are not satisfied with the manufacturer’s remedy in relation to your legal rights, you can contact the store manager of your nearest JB Hi-Fi store for assistance or contact us.

View manufacturers list

Help & Support

We're here to help. Got a question? We may have the answer you're looking for or get in touch with our home grown support team.

View Help & Support

Marketing, promotional & advertising proposals

We review most proposals within 10 working days but will only respond to proposals deemed to be of relevance to our marketing plan. Please note that we receive a very high number of proposals and are unable to respond to all requests.

Email us

Sponsorships: JB Hi-Fi is not currently seeking to participate in sponsorship arrangements of any kind with individuals, events, media productions or organisations.

Property enquiries

Our company is interested in potential JB Hi-Fi sites of circa 1300 sm and in the case of JB Hi-Fi HOME we are interested in sites of up to 1800 sm. Typical JB Hi-Fi sites are in retail activated precincts such as shopping centres, homemaker centres, bulky goods centres and high profile stand alone locations.

Group Property Management contact
Bruce Sinclair
0417 664 050