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Are all the products on the website also available in store?

Not everything available on the website is in stock at every store, but stores can order products for you if you'd prefer to buy in store in person.

Music, Movie, TV Show and Gaming titles

While JB Hi-Fi stores stock a large range of titles to provide customers with a wide selection, it is not practical to hold copies of all items available on this website. To check store stock availability, simply enter your postcode in the "Where do you need it" area to see which of your nearby JB Hi-Fi stores are showing stock. For a speedy in-store experience, you can place an order online for pick-up and have it ready for collection when you need it.

If you prefer to purchase a product in-store, that will also show up on the product page under the 'Buy in store' area. You can also use our store finder to contact a store direct if you prefer 

Consumer electronics items

Nearly all items seen on our website will be available at JB Hi-Fi stores. Sometimes JB Hi-Fi Online will offer exclusive items that will ship direct from the supplier and will not be available in stores. We also stock a selected range of Factory Scoop and Online only titles that will ship from our Melbourne warehouse and are not available for purchase in store.

JB Hi-Fi values your feedback. Our Customer Service Team answer online enquiries between 9am and 9pm AEST Monday to Friday and 10am to 6pm Saturday and Sunday. We always try to respond to enquiries within 48 hours during these times. 

For information about delivery timeframes or other frequently asked questions please check out our Help & Support page. 

Mail for JB Hi-Fi can also be sent to PO BOX 5190 South Melbourne VIC 3205.