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Can I get digital copies of my old in-store paper receipts?

Only if you gave your mobile number to our staff at the time of purchase.

Unfortunately, digital receipts cannot be issued after the fact. 

In order to receive or retrieve a digital copy of your receipt you need to have given your mobile number to our staff at the end of your transaction in store at time of purchase. You can retrieve these receipts from the link we sent to your mobile phone or from our website if you linked the receipt to your jbhifi.com.au account.

It is possible to get a copy of your paper receipt emailed to you from the store where you purchased but it is a manual process. You will need to provide some information to the store to identify your receipt:

  • The date of your transaction
  • The total purchase price
  • The model number of the item
  • The payment method used
  • The last four digits of your credit card if you used on to pay

JB Hi-Fi values your feedback. Our Customer Service Team answer online enquiries between 9am and 9pm AEST Monday to Friday and 10am to 6pm Saturday and Sunday. We always try to respond to enquiries within 48 hours during these times. 

For information about delivery timeframes or other frequently asked questions please check out our Help & Support page. 

Mail for JB Hi-Fi can also be sent to PO BOX 5190 South Melbourne VIC 3205.