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Can I purchase products over the phone?

Yes, with our new phone service you can purchase products over the phone.

You can call us direct and get expert advice from one of our sales team members, choose what you want and pay on your mobile.

How it works

  1. Call our sales line on 13 52 44.
  2. Enter your postcode and choose a product category so we can direct you to the right sales expert in-store.
  3. Talk to one of our team about your product needs.
  4. We can then SMS a link to your order basket so you see your items and the final price.
  5. Once you’re happy you can choose how you want to get your order and complete your purchase on your mobile. Too easy!

Please note that our over the phone sales line service is not currently available in the Northern Territory.

JB Hi-Fi values your feedback. Our Customer Service Team answer online enquiries between 9am and 9pm AEST Monday to Friday and 10am to 6pm Saturday and Sunday. We always try to respond to enquiries within 48 hours during these times. 

For information about delivery timeframes or other frequently asked questions please check out our Help & Support page. 

Mail for JB Hi-Fi can also be sent to PO BOX 5190 South Melbourne VIC 3205.