Can someone else pick up my Click & Collect order?
If you'd like someone else to pick up your order you'll need to nominate them during the online checkout process so that their name appears on the goods when they're prepared for collection.
To collect the goods, the nominated person will need to provide the order number and a valid physical photo ID for themselves (current passport, driver's license or Keypass).
Proof of age is required to collect items containing MA15+ and R18+ rated content.
JB Hi-Fi values your feedback. Our Customer Service Team answer online enquiries between 9am and 9pm AEST Monday to Friday and 10am to 6pm Saturday and Sunday. We always try to respond to enquiries within 48 hours during these times.
Mail for JB Hi-Fi can also be sent to PO BOX 5190 South Melbourne VIC 3205.