Can you leave my delivery somewhere safe if I'm not at home?
As per our terms of sale, we are not able to complete a delivery for an item without a signature.
The only exception to this rule is if you order was delivered by the untracked services provided by Australia Post Mail or International Mail.
if you are not home to receive your delivery, the courier will leave a card to let you know they've visited and whether your goods have been sent to an Alternative Delivery Point (ADP) or a depot.
If your goods have been taken to an ADP, you will also receive an SMS to your mobile letting you know the address. You have 7 days to collect the goods before they are returned to the depot.
Please note that you must bring photo ID when collecting your order.
Alternatively, if you prefer, you can arrange redelivery by contacting us via the link at the bottom of the page.
JB Hi-Fi values your feedback. Our Customer Service Team answer online enquiries between 9am and 9pm AEST Monday to Friday and 10am to 6pm Saturday and Sunday. We always try to respond to enquiries within 48 hours during these times.
Mail for JB Hi-Fi can also be sent to PO BOX 5190 South Melbourne VIC 3205.