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Can you remove old appliances, unpack or install appliances during delivery?

Removal, unpacking and installation for home appliances and big TVs is available on items bought in store at JB Hi-Fi. These add-on services are not currently available for home appliances that are bought online.

In-store purchases

When purchasing TVs and large home appliances in store you can also arrange for delivery with add on services like unpacking, installation, and removal of old appliances.

Find out more about TV installations 

Online purchases

We currently only offer Scheduled Delivery for Bulky Goods purchased Online. Scheduled deliveries are available for visual (TV) products over 65”, cooking appliances and whitegoods. 

Removal of old appliances, unpacking or installation of new appliances is not currently available for online purchases.

JB Hi-Fi values your feedback. Our Customer Service Team answer online enquiries between 9am and 9pm AEST Monday to Friday and 10am to 6pm Saturday and Sunday. We always try to respond to enquiries within 48 hours during these times. 

For information about delivery timeframes or other frequently asked questions please check out our Help & Support page. 

Mail for JB Hi-Fi can also be sent to PO BOX 5190 South Melbourne VIC 3205.