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Customer information on coronavirus COVID-19

Important customer updates about COVID-19

Victorian COVID-19 lockdown information;

Ways to shop at JB Hi-Fi during the Victorian COVID-19 lockdown

Victorian JB Hi-Fi customer updates on COVID-19

Returning faulty goods during the Victorian COVID-19 lockdown 

'Change of mind' returns during the Victorian COVID-19 lockdown 


Please refer to our national Coronavirus COVID-19 updates page for additional information on;

  • Taking care of customers and team members
  • Changes to store trading hours
  • Store cleaning and hygiene
  • Store capacity management
  • Queue management at registers
  • Payment options
  • Click & Collect
  • Team readiness and support
  • Safe delivery practices
  • Shopping online

JB Hi-Fi values your feedback. Our Customer Service Team answer online enquiries between 9am and 9pm AEST Monday to Friday and 10am to 6pm Saturday and Sunday. We always try to respond to enquiries within 48 hours during these times. 

For information about delivery timeframes or other frequently asked questions please check out our Help & Support page. 

Mail for JB Hi-Fi can also be sent to PO BOX 5190 South Melbourne VIC 3205.