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Delivery delays due to coronavirus COVID-19

Changes in demand for delivery due to the coronavirus COVID-19 mean that some delivery services are delayed.

Australia Post eParcel

Australia Post is experiencing high network demand for eParcel and is exploring all available transport alternatives and options, and working with the Australian Government, to minimise resulting impacts for customers.

Our live delivery estimates factor in current delays for delivery with the following exceptions;

  • Delivery times for Victoria may increase by up to 5 days beyond our live estimates

International Australia Post Mail

Delivery times for international orders are significantly delayed. Please check our delivery estimate carefully before purchase.

Last update 10:10am 26.08.2020

For further updates on how JB Hi-Fi is responding to the COVID-19 please refer to our Coronavirus COVID-19 updates page  

JB Hi-Fi values your feedback. Our Customer Service Team answer online enquiries between 9am and 9pm AEST Monday to Friday and 10am to 6pm Saturday and Sunday. We always try to respond to enquiries within 48 hours during these times. 

For information about delivery timeframes or other frequently asked questions please check out our Help & Support page. 

Mail for JB Hi-Fi can also be sent to PO BOX 5190 South Melbourne VIC 3205.