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When one of your products suffers an unexpected fault, trying to arrange a replacement unit or have your existing product repaired can be frustrating. With JB Hi-Fi Extra Care, you'll have peace of mind and certainty that we’ll get you back up and running again, so you can get back to doing the things you enjoy!

JB Hi-Fi Extra Care provides you with certainty that your product will be repaired or replaced if it becomes faulty during the period of the plan. 

Even if you don’t purchase JB Hi-Fi Extra Care, you may be entitled to a repair or replacement under the Australian Consumer Law (ACL) (even after the manufacturer’s warranty and JB Hi-Fi Minimum Voluntary Warranty period have expired). However, the exact duration of ACL rights is uncertain and do not provide the certainty that JB Hi-Fi Extra Care provides. 

Find out more about JB Hi-Fi’s Minimum Voluntary Warranty and your ACL rights in JB Hi-Fi’s “Understanding Your Rights” brochure.


Replacement Cover

Repair Cover

  • Product purchase price greater than $1,000
  • Period of Cover: Period commencing on the later of the expiry of the manufacturer's warranty and the JB Hi-Fi Minimum Voluntary warranty period, and ending 5 years after purchase/delivery*
  • Does not cover failures due to accidental damage, user misuse or failure to follow the manufacturer's instruction for usage (see full JB Hi-Fi Extra Care Terms and Conditions for other exclusions and limitations)

Summary of Features#




#The summary above is subject to the full JB Hi-Fi Extra Care Terms & Conditions.
*Cover expires upon first replacement with a new replacement product or payment (including by the issue of a store credit or JB Hi-Fi gift card).

Like-For Like Replacement

If your product purchase price is $1000 or less and has a verified covered fault, we’ll:
- provide you with a one-off like-for-like replacement product, or
- if a suitable like-for-like replacement product is not available, offer you a JB Hi-Fi gift card or store credit to the value of your purchase price


Repair Period Guarantee

If your product purchase price is over $1000 and has a verified covered fault and is not fixed within 10 business days of the date on which we receive it or it is assessed on-site, you can request for it to be replaced with a like-for-like replacement product.


Technical Product Support

Contact us for free technical product support Monday to Friday (excluding public holidays) 9am-5:30pm (Melbourne time).

Worldwide Cover

Travelling outside Australia with a portable device? We cover your product no matter where it is in the world, provided you obtain pre-approval for any repairs or replacements.


If you sell or give away your product, you can transfer the Plan to the new owner at no cost.

No Lemon Guarantee

If your product requires more than two separate and distinct repairs, you can request us to replace it with an equivalent product.


In Home Repairs For Larger Items

For larger items, an authorised repairer will come to your home^. If your repairs cannot be completed at your home, we’ll arrange pick up and return delivery of your repaired product.

^In some remote areas, we may request you to contact a local repairer and will reimburse you for the cost of doing so


Food Spoilage

If your fridge or freezer is being repaired, you can request to be reimbursed for loss of food (up to $100).


Laundry Costs

If your washer or dryer is being repaired and is not repaired within 10 business days of the date on which it assessed by our repair agent, you can request to be reimbursed for laundry costs (up to $100).


Making a claim

If you purchased JB Hi-Fi Extra Care for your product, are experiencing a fault with your product and are within the period of coverage for your JB Hi-Fi Extra Care plan, please click the ‘Make a Claim’ button below to raise your claim with our JB Hi-Fi Extra Care administrator, SquareTrade. Simply login (or create an account), select the product listed to raise a claim and follow the prompts. The team at SquareTrade will review your case and advise you on next steps.

If however your device is outside the period of coverage of your JB Hi-Fi Extra Care plan, information about your rights in relation to faulty products is available here.

Make a claim

Frequently Asked Questions

More information

JB Hi-Fi Extra Care brochure purchased on or after 13th November 2023

JB Hi-Fi Extra Care brochure purchased before 13th November 2023

Consumer Rights & Remedies

Target Market Determination