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Have I been sent a scam SMS on my mobile?

We’re aware that a number of mobile scams are doing the rounds, pretending to be from JB-Hi-Fi.

We understand that these messages appear to be from JB Hi-Fi because scammers hijack our "JBHiFi" alpha tag which is the sending name we use, but the number itself is different to ours. 

This makes the message appear as if it is sent by JB Hi-Fi and is displayed as a “follow on” from previous (genuine) messages. This means that scam messages appear in the same SMS thread as a genuine SMS message from us (even if sent from a different SMS messaging service to the previous genuine messages). 

Scams often tell you that you’ve won a prize, or that you’re invited to complete a survey for a prize, or ask for personal or banking details. 

JB Hi-Fi will never ask for your personal details in an unsolicited manner.

For known examples of known scams that are currently in market, please visit scam alerts.   

JB Hi-Fi values your feedback. Our Customer Service Team answer online enquiries between 9am and 9pm AEST Monday to Friday and 10am to 6pm Saturday and Sunday. We always try to respond to enquiries within 48 hours during these times. 

For information about delivery timeframes or other frequently asked questions please check out our Help & Support page. 

Mail for JB Hi-Fi can also be sent to PO BOX 5190 South Melbourne VIC 3205.