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How are delivery fees calculated?

You'll see delivery fees or freight charges for your order in the checkout. Delivery costs and which delivery options are offered are based on a range of factors like the speed of the carrier service, your location, the location and availability of stock in our store and warehouse network, the date and time of day.

AUSTRALIA POST MAIL

Untracked standard mail (letterbox deliveries) are calculated based on a flat shipping cost of no more than $1.99 per item

AUSTRALIA POST ePARCEL

Australia Post eParcel delivery is calculated based on the size of the packaging required and the number of shipments. Starting from $4.99 to $10.99 per shipment. The charge of this shipment is then allocated to the products in the shipment per their cubic volume (size).

STANDARD DELIVERY

Standard Delivery is calculated based on a charge per shipment, factoring in product/packaging size and the origin/destination. The charge of this shipment is then allocated to the products in the shipment per their cubic volume (size).

EXPRESS DELIVERY

Express Delivery is calculated based on the size of the packaging required and the number of shipments. Starting from $5.99 to $9.99 per shipment. The charge of this shipment is then allocated to the products in the shipment per their cubic volume (size).

COURIER DELIVERY

Flat cost per order/shipment of $9.99. The charge of this shipment is then allocated to the products in the shipment per their cubic volume (size).

3 HOUR RUSH DELIVERY

Flat cost per order/shipment of $14.99. The charge of this shipment is then allocated to the products in the shipment per their cubic volume (size).

SCHEDULED DELIVERY

Scheduled Delivery is calculated based on a charge per shipment, including delivery size and the origin/destination. The charge of this shipment is then allocated to the products in the shipment per their cubic volume (size).

INTERNATIONAL DELIVERY

International delivery fees are based on gross cart weight and destination country. To calculate total delivery fees, items should be added to cart and shipping country selected. The delivery fee will be provided at check-out.

Please note that any applicable import taxes and duties will be the responsibility of the customer.

REMOTE LOCATIONS

JB Hi-Fi's national courier networks cannot provide door-to-door services to some remote Australian areas. Examples include Roma, Weipa, Nhulunbuy and any area that may require light aircraft, barge or boat to access. In these cases, if delivery is possible, surcharges may apply to the standard rates. Alternatively, couriers may provide delivery to local depots or Australia Post offices for customer collection of goods.

If you are shipping to a remote location where the above may apply, please contact us below for further information.

JB Hi-Fi values your feedback. Our Customer Service Team answer online enquiries between 9am and 9pm AEST Monday to Friday and 10am to 6pm Saturday and Sunday. We always try to respond to enquiries within 48 hours during these times. 

For information about delivery timeframes or other frequently asked questions please check out our Help & Support page. 

Mail for JB Hi-Fi can also be sent to PO BOX 5190 South Melbourne VIC 3205.