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How do I cancel my online order?

We move fast to get our orders packed and dispatched as fast as possible. If your order hasn't already been dispatched, we should be able to cancel your order.

You should always check your order and selected delivery option carefully (including the quantities ordered) before submitting as orders may not be able to be changed or cancelled once the order has been accepted by JB H-Fi however we will use reasonable endeavours to cancel or change your order if it has not been shipped.

If you need to cancel an online order that has not yet been shipped, please contact us via the link at the bottom of this page

JB Hi-Fi values your feedback. Our Customer Service Team answer online enquiries between 9am and 9pm AEST Monday to Friday and 10am to 6pm Saturday and Sunday. We always try to respond to enquiries within 48 hours during these times. 

For information about delivery timeframes or other frequently asked questions please check out our Help & Support page. 

Mail for JB Hi-Fi can also be sent to PO BOX 5190 South Melbourne VIC 3205.