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How do I contact JB Hi-Fi?

JB Hi-Fi values your feedback whether online or in-store.

Online Customer Service

Our Online Customer Service Team answer online enquiries between 9am and 9pm AEST Monday to Friday and 10am to 6pm Saturday and Sunday. We always try to respond to enquiries within 4 hours during these times. 

Contact online customer service 

In-Store Customer Service

Our store staff are always happy to help in person.

Find your closest store 

By Mail

Mail for JB Hi-Fi can also be sent to PO BOX 5190 South Melbourne VIC 3205. 

JB Hi-Fi values your feedback. Our Customer Service Team answer online enquiries between 9am and 9pm AEST Monday to Friday and 10am to 6pm Saturday and Sunday. We always try to respond to enquiries within 48 hours during these times. 

For information about delivery timeframes or other frequently asked questions please check out our Help & Support page. 

Mail for JB Hi-Fi can also be sent to PO BOX 5190 South Melbourne VIC 3205.