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How do I make a claim on an Extended Warranty?

If you have a problem with your product which is not covered by your Extended Care Plan, please contact one of our stores or the manufacturer.

Contact information for the manufacturer can be found in the warranty and support section in the initial warranty card provided when you purchased your product. If You are claiming under this Extended Care Plan, you can lodge your claim by calling Our Administrator on 1800 621 761 (0800 454 082 in New Zealand) Monday to Friday 8am to 6pm AEST, who will assist you with your claim.

Claims must be made prior to the expiration of this Extended Care Plan. The address for claims correspondence is PO Box 246, Balwyn VIC 3103.

Claims will not be handled where you have arranged repair or replacement without first lodging and gaining approval of a claim. Ensure you have your original purchase receipt and/or tax invoice available. Your claim must be lodged by the customer whose name is shown on the purchase receipt and/or tax invoice and/or any other parties authorised by the owner in writing (see Transferability in the Extended Care Brochure).   

JB Hi-Fi values your feedback. Our Customer Service Team answer online enquiries between 9am and 9pm AEST Monday to Friday and 10am to 6pm Saturday and Sunday. We always try to respond to enquiries within 48 hours during these times. 

For information about delivery timeframes or other frequently asked questions please check out our Help & Support page. 

Mail for JB Hi-Fi can also be sent to PO BOX 5190 South Melbourne VIC 3205.