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How do I make a warranty claim?

If you believe your product is faulty the first step is to get it assessed.

It's often best to go directly to the manufacturer. This is because many manufacturers have dedicated support centres specifically for issues in relation to their products. They may provide a quicker assessment or remedy, even if the warranty has expired.

The quickest option is to take the faulty product to your local JB Hi-Fi along with your JB Hi-Fi Tax Invoice. Our friendly staff will assess the item while you wait and provide a suitable remedy.

In some cases we can organise a return courier consignment for you. This service is free but may take a little longer. Once the item has been received and assessed we will be in touch with you to discuss your options. You can use the contact us form below to find out if this service is available for your product.

JB Hi-Fi values your feedback. Our Customer Service Team answer online enquiries between 9am and 9pm AEST Monday to Friday and 10am to 6pm Saturday and Sunday. We always try to respond to enquiries within 48 hours during these times. 

For information about delivery timeframes or other frequently asked questions please check out our Help & Support page. 

Mail for JB Hi-Fi can also be sent to PO BOX 5190 South Melbourne VIC 3205.