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How do I place an order?

We have made the placing of orders as easy as possible, but if you have difficulty with any of the steps involved, please check these help pages, or contact us for help.

Placing orders is easy. Just follow these steps;

  • Locate an item to purchase using our search or browse facilities
  • Add item to cart
  • Continue to add more items as desired
  • When you are ready to place your order, choose the checkout or view cart button (top right of page, with the little shopping trolley on it)
  • Choose delivery or select the store location you wish to Pick Up the item from
  • Check and edit the contents of your cart as required then select the checkout button
  • Login to your customer account, or create a new customer account if you don't already have one. 
  • Review the Billing & Delivery details for your order and agree to the Terms & Conditions.
  • Enter payment details. We accept Visa and Mastercard credit cards, PayPal payments and JB Hi-Fi Online Gift Vouchers. We do not accept payment by cheque or direct deposit at this time
  • Your order is complete when you see the Order Received screen

Once your order has been accepted, you will receive an order confirmation via email. Please check this confirmation carefully and inform us of any mistakes as soon as possible. If you wish to cancel an order, you must inform us before 9.00am the next business day via our contact form below.

JB Hi-Fi holds a large amount of CD / DVD / Blu-Ray / Game stock on-hand - however some ordered items are provided by suppliers on demand. The stated availability of an item takes into account the time taken to receive the item from the supplier. On occasion, suppliers are unable to fulfil your order. Should this occur, we will inform you as soon as possible. Consumer electronics (CE) orders, items are sourced from our stores across the country. We will inform you as soon as possible of any significant supply delays or problems with ordered items.

JB Hi-Fi values your feedback. Our Customer Service Team answer online enquiries between 9am and 9pm AEST Monday to Friday and 10am to 6pm Saturday and Sunday. We always try to respond to enquiries within 48 hours during these times. 

For information about delivery timeframes or other frequently asked questions please check out our Help & Support page. 

Mail for JB Hi-Fi can also be sent to PO BOX 5190 South Melbourne VIC 3205.