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How do I return faulty goods during the COVID-19 lockdown?

As part of our response to the COVID-19 lockdown in Victoria we have created a new no-cost way for Melbourne customers affected by travel restrictions and store closures to return faulty goods safely without having to enter a store.

If you live in metropolitan Melbourne and have a faulty product you can submit a faulty return request so that our team can assess and process your issue. 

To request a faulty goods return submit a faulty return request with the following details: 

  1. Your personal details  
  2. Where you bought the item  
  3. Your order or receipt number  
  4. Description of the fault  
  5. Upload a photo of your receipt or tax invoice  

Once submitted, we’ll email you a support ticket number and our support team will be in contact to assist with assessing your product fault and details of how to complete a no-cost contactless return if required. 

This is a new service so please bear with us as response times may be a little longer than usual. 

More information on our faulty goods policies 

More information on the Victorian COVID-19 lockdown 

JB Hi-Fi values your feedback. Our Customer Service Team answer online enquiries between 9am and 9pm AEST Monday to Friday and 10am to 6pm Saturday and Sunday. We always try to respond to enquiries within 48 hours during these times. 

For information about delivery timeframes or other frequently asked questions please check out our Help & Support page. 

Mail for JB Hi-Fi can also be sent to PO BOX 5190 South Melbourne VIC 3205.