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How do I use a JB Hi-Fi gift card to make a purchase?

It's easy to use your JB Hi-Fi gift card to make a purchase with JB Hi-Fi online or in one of our stores.

Redeeming on jbhifi.com.au

Simply place your items in your cart and take them through checkout. At the payment screen, select “Gift Card” from the dropdown menu. If your gift card balance does not exceed the price of your purchase, you can pay the difference with another gift card, Visa/Mastercard or PayPal.

Please ensure you keep the gift card until your order is received by the recipient. If your order is cancelled, for example due to product deletion, the funds will be automatically credited back onto your gift card. If you use your card balance for a store purchase, please advise the sales assistant that you will need the card back for online purchasing.

Redeeming in-store at JB Hi-Fi

You must have your gift card with you to purchase at the cashier. JB Hi-Fi staff will swipe your card. If your gift card balance does not exceed the price of your purchase, you can pay the difference with a selected credit card or cash. Note: You CANNOT use your gift card email to purchase in-store. The actual gift card MUST be presented.

JB Hi-Fi values your feedback. Our Customer Service Team answer online enquiries between 9am and 9pm AEST Monday to Friday and 10am to 6pm Saturday and Sunday. We always try to respond to enquiries within 48 hours during these times. 

For information about delivery timeframes or other frequently asked questions please check out our Help & Support page. 

Mail for JB Hi-Fi can also be sent to PO BOX 5190 South Melbourne VIC 3205.