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How do special orders (backorders) work?

When you see 'Special Order' products available for purchase on our website it means they will be sourced on demand from our suppliers when you order them. Products typically have this status when we have low stock levels in our store network or if the product is not actively ranged in store but is available to order.

Music, Movie, TV Show and Gaming orders

JB Hi-Fi does hold a large amount of Music, Movie, TV Show and Gaming stock. However, some products are ordered from the supplier on demand. In general, all product on the website are usually available from suppliers within the time indicated during the checkout process.

From time to time suppliers are not able to supply in the time indicated, and items are placed on backorder. If it appears that your order will not be dispatched on time, you will be informed as soon as possible. You will be offered the opportunity to cancel your order at that time, otherwise your order will be dispatched as soon as the items are available.

Consumer electronics orders

For consumer electronics orders, items are sourced from JB Hi-Fi stores across Australia and availability will be indicated on our website. Sometimes items may appear to be in stock but cannot be shipped to your delivery address. This will be due to stores have stock in some states but not others - and depending on the size and weight of the item it may not be safe to ship this stock to your location.

Out of stock items will be backordered and we will display an estimated delivery time to receive the order during the checkout process. Please note that this estimated delivery time is based on manufacturer shipping times and supplier availability and can be subject to change.

JB Hi-Fi values your feedback. Our Customer Service Team answer online enquiries between 9am and 9pm AEST Monday to Friday and 10am to 6pm Saturday and Sunday. We always try to respond to enquiries within 48 hours during these times. 

For information about delivery timeframes or other frequently asked questions please check out our Help & Support page. 

Mail for JB Hi-Fi can also be sent to PO BOX 5190 South Melbourne VIC 3205.