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How do special orders (backorders) work?

When you see 'Special Order' products available for purchase on our website it means they will be sourced on demand from our suppliers when you order them. Products typically have this status when we have low stock levels in our store network or if the product is niche.

CD, DVD, Blu-ray & game orders

JB Hi-Fi does holds a large amount of CD / DVD / Blu-Ray and Games stock. However, some products are ordered from the supplier on demand. In general, all product on this website is usually available from suppliers within the time indicated.

From time to time suppliers are not able to supply in the time indicated, and items are placed on backorder. If it appears that your order will not be dispatched on time, you will be informed as soon as possible. You will be offered the opportunity to cancel your order at that time, otherwise your order will be dispatched as soon as the items are available.

Unfortunately, we are not able to provide expected dispatch times for backordered items, though items will be sourced and dispatched as soon as possible. If you have a backordered item and wish to cancel your order, please email us with your order number and cancellation request.

Consumer electronics orders

For consumer electronics orders, items are sourced from JB Hi-Fi stores across Australia and availability will be indicated on our website. Sometimes, items may be in-stock in some states but not others and we will indicate this where possible. For out of stock items, they will be backordered and we will endeavour to give customers an ETA (Estimated Time Available) before we finalise their order. Please note that ETAs are based on manufacturer shipping times and can be subject to change.

JB Hi-Fi values your feedback. Our Customer Service Team answer online enquiries between 9am and 9pm AEST Monday to Friday and 10am to 6pm Saturday and Sunday. We always try to respond to enquiries within 48 hours during these times. 

For information about delivery timeframes or other frequently asked questions please check out our Help & Support page. 

Mail for JB Hi-Fi can also be sent to PO BOX 5190 South Melbourne VIC 3205.