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How we protect your online transactions

For your security whilst shopping on our website we use fraud detection services from our third-party provider, Riskified.

During the checkout process we securely share minimal transaction data with Riskified so they can provide fraud protection for you the customer, and our business. 

Riskified aggregate this data together with data collected from other eCommerce merchants to provide fraud detection and other services to us and Riskified’s other clients.

By aggregating customer transaction information from a range of eCommerce merchants, who also use Riskified’s fraud detection services, Riskified can detect trends and identify suspicious transactions with a high level of accuracy to prevent fraud. 

For more information on how we handle data on our site please see our privacy policy

JB Hi-Fi values your feedback. Our Customer Service Team answer online enquiries between 9am and 9pm AEST Monday to Friday and 10am to 6pm Saturday and Sunday. We always try to respond to enquiries within 48 hours during these times. 

For information about delivery timeframes or other frequently asked questions please check out our Help & Support page. 

Mail for JB Hi-Fi can also be sent to PO BOX 5190 South Melbourne VIC 3205.