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I didn't receive all my goods, what should I do?

There are number of reasons why different items from your order may not arrive at the same time. If some of your order has not arrived it is most likely that your order has been split into two shipments or some items may be on backorder.

Orders containing multiple items will often be split automatically by the system depending on stock levels at the time your order was placed. This makes sure we can get your order to its destination as quickly as possible.

Where a split shipment has been made, you will notice certain characters after your order number (such as -0 or -1). These characters indicate additional split shipments.

For further information, you can log into your online account for an update on your outstanding and completed orders.

If you have any queries regarding your order, please contact us via the link at the bottom of the page.

JB Hi-Fi values your feedback. Our Customer Service Team answer online enquiries between 9am and 9pm AEST Monday to Friday and 10am to 6pm Saturday and Sunday. We always try to respond to enquiries within 48 hours during these times. 

For information about delivery timeframes or other frequently asked questions please check out our Help & Support page. 

Mail for JB Hi-Fi can also be sent to PO BOX 5190 South Melbourne VIC 3205.