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I forgot my password

Simply go to My Account at the top right hand side of our website and then choose Forgot Password.

You'll then be asked to enter the email address associated with your account.

We will then send you an email with next steps to follow to reset your password.

Don’t forget to check your spam and junk mail folders if you don’t see an email from us straight away.

JB Hi-Fi values your feedback. Our Customer Service Team answer online enquiries between 9am and 9pm AEST Monday to Friday and 10am to 6pm Saturday and Sunday. We always try to respond to enquiries within 48 hours during these times. 

For information about delivery timeframes or other frequently asked questions please check out our Help & Support page. 

Mail for JB Hi-Fi can also be sent to PO BOX 5190 South Melbourne VIC 3205.