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I received the wrong products, what should I do?

If you've received the wrong product, first of all, please don't use the item. Collect up any info you have about your order and then contact us to fix the problem.

Grab the invoice supplied within the delivery package to see if it matches what you received. 

You can also check whether that matches what's in your online account history and/or the email notifications we sent you about your order.

The next step is to contact us for further assistance using the link at the bottom of this page.

JB Hi-Fi values your feedback. Our Customer Service Team answer online enquiries between 9am and 9pm AEST Monday to Friday and 10am to 6pm Saturday and Sunday. We always try to respond to enquiries within 48 hours during these times. 

For information about delivery timeframes or other frequently asked questions please check out our Help & Support page. 

Mail for JB Hi-Fi can also be sent to PO BOX 5190 South Melbourne VIC 3205.