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How does it work?

quick Online Quote

With our online trade-in calculator you only need to answer a few questions about your current device to get a quick obligation free quote.

Immediate Credit

If you accept the quote, you’ll get your JB Hi-Fi Trade-In Credit via email immediately. No need to wait until you’ve sent your old device back.

Upgrade Faster

You can use your trade-in credit to upgrade to a new device faster - in store or online.

Free Returns

Return your old device within 5 days. The return process is simple and free.

Quote Checklist

To help get your trade in credit as quickly as possible, there are a few things you’ll need to have handy.

The device you want to trade-in

We’ll need to know the make and model of your device, and for phones we'll also need the 15-digit unique number that identifies your phone. See the instructions on how to find this here

A valid credit card

Your credit card acts as security for the upfront trade-in credit we will send to you immediately. No charges will be incurred on your credit card provided we receive your trade-in device within 5 days.

A Photo ID – either a Driver’s License or Passport and you will need to take a selfie

For privacy and security reasons we will use your Photo ID and selfie to verify your identity.

How do I get my BONUS top-up coupon?

Simply follow these 4 Steps:

  • Get a trade-in valuation quote via 'JB Trade-in' website
  • If you accept the valuation, then complete the Trade-in process to get immediate access to your JB Trade-in Credit via email
  • Once you receive your bonus trade in credit email, you will also have the option to redeem your coupon which will be sent to your same email address
  • Apply both your Trade-in Credit and BONUS Top-Up voucher towards the purchase of the eligible device

* Bonus Top-Up voucher can only be applied to the eligible devices listed in the promotional offer. Devices not listed in this offer will not be eligible to receive the Bonus Top-Up value. Minimum trade in value of $10.

Frequently asked questions

Getting Started

Assessing my device

Important info about my device

Most models have the number printed on the back of the handset. 
For Smartphones the IMEI number can be found by going to the Telephone Keypad and following these steps:
1. Press * # 0 6 # on your keypad
2. Press ‘Call’ or ‘Send’ as if you are making a call
3. Your IMEI number will be retrieved and displayed on your screen.

My trade-in credit

Back up and erase my data

Returning my device

More FAQs

Visit SquareTrade for full terms and conditions.