Warning Your browser version is unsupported. Please update for best experience.

With JB Hi-Fi Trade-In you can trade-in mobile phones, tablets, laptops, smart watches and gaming consoles. To see if your specific device is eligible, get a quote now.

  • How it works
  • Quote checklist
  • FAQs

How it works

quick Online Quote

With our online trade-in calculator you only need to answer a few questions about your current device to get a quick obligation free quote.

Immediate Credit

If you accept the quote, you’ll get your JB Hi-Fi Trade-In Credit via email immediately. No need to wait until you’ve sent your old device back.

Upgrade Faster

You can use your trade-in credit to upgrade to a new device faster - in store or online.

Free Returns

Return your old device within 7 days. The return process is simple and free.

Quote checklist

To help get your trade in credit as quickly as possible, there are a few things you’ll need to have handy.

The device you want to trade-in

We’ll need to know the make and model of your device, and for phones we'll also need the 15-digit unique number that identifies your phone. See the instructions on how to find this here. For gaming consoles, the serial number will need to be entered - this can be found at the back or the bottom of your console.

A valid australian credit card

Your credit card acts as security for the upfront trade-in credit we will send you immediately. As part of the Trade-In transaction, you will be required to provide your payment card so that we can process a trade-in security pre-authorisation for the value of the JB Hi-Fi Trade-In eGift Card issued to you.

A physical Photo ID – either a Driver’s License or Passport and you will need to take a selfie

For privacy and security reasons we will use your Photo ID and selfie to verify your identity.

Mobile Phones Trade-In Offer

Trade-in an eligible device and receive JB credit* to use towards the below devices.

ModelBonus JB CreditEnd date
Samsung S24$20003-July-24
Samsung S24+$20003-July-24
Samsung S24 Ultra$30003-July-24
PlayStation 5 Slim$6609-Jun-24

*You will receive a “Coupon Specials” email with your confirmation email containing a list of available coupons. You must select your preferred coupon to receive the unique code. Only one coupon special can be selected per trade in order. Redeemable coupon discount value of is calculated off the current ticket or promotional price. Coupon redeemable at jbhifi.com.au or JB Hi-Fi Australia stores as a single transaction only. Coupon can only be used once. Cannot be used in conjunction with any other coupon or JB Hi-Fi Mobile Samsung phone offer. Balance is not transferable or redeemable for cash. Coupon offer not available at JB Hi-Fi Airport located stores. The JB Hi-Fi Trade-in program is operated by SquareTrade Australia Pty Ltd ABN 52 631 111 861, Second Hand Dealer 0016919. SquareTrade is not required to make an offer on your device. eGift card given in exchange for Trade-in is subject to Terms and Conditions found here.

How do I get my BONUS coupon?

Simply follow these 4 Steps:

  • Get a trade-in valuation quote via 'JB Trade-in' website
  • If you accept the valuation, then complete the Trade-in process to get immediate access to your JB Trade-in Credit via email
  • Once you receive your bonus trade in credit email, you will also have the option to redeem your coupon^ which will be sent to your same email address
  • Apply both your Trade-in Credit and BONUS Top-Up coupon^ towards the purchase of the eligible device

^ Redeemable coupon discount value is calculated off the current ticket or promotional price. Limit 1 item per coupon. Coupon redeemable at jbhifi.com.au or JB Hi-Fi Australia stores as a single transaction only. Coupon can only be used once and must be surrendered upon use. Cannot be used in conjunction with any other coupon. Balance is not transferable or redeemable for cash. Not available at JB Hi-Fi Airport located stores

FAQs

Getting started

Assessing my device

My trade-in credit

Important info about my device

Most models have the number printed on the back of the handset. 
For Smartphones the IMEI number can be found by going to the Telephone Keypad and following these steps:
1. Press * # 0 6 # on your keypad
2. Press ‘Call’ or ‘Send’ as if you are making a call
3. Your IMEI number will be retrieved and displayed on your screen.

Returning my device

Back up and erase my data

More FAQs

Visit SquareTrade for full terms and conditions.