Warning Your browser version is unsupported. Please update for best experience.

What is JB Hi-Fi Mobile Extras?

JB Hi-Fi Mobile Extras provides you with a range of benefits, services and support which are aimed at helping you get more out of your new mobile phone.

What does JB Hi-Fi Mobile Extras cost?

With JB Hi-Fi Mobile Extras you have the flexibility of a no-fixed term monthly subscription option or you can choose a one-off payment for a 12 month fixed term plan .

Monthly Subscription

Find Out More

12 Month Plans

Find Out More

Additional service fees are payable when you make certain service requests under JB Hi-Fi Mobile Extras (please refer to the Product Disclosure Statement for full details).

Mobile Extras Monthly Subscription Features*

JB Hi-Fi Mobile Extras monthly subscription customers can have the screen of their phone replaced for any reason, subject to payment of a service fee.†

Flat Screen Replacement Service Fee $45

With JB Hi-Fi Mobile Extras, you can swap your mobile phone at any time for any reason. Choose from a like-for-like brand new or refurbished phone, subject to payment of a low flat service fee.†

New Phone Service Fee $249
Refurbished Phone Service Fee $149

With JB Hi-Fi Mobile Extras, you can trade-in your existing phone and upgrade to a newer model at any time. You’ll get a trade-in credit for your existing phone that you can apply to the purchase of your new phone from JB Hi-Fi.

JB Hi-Fi Mobile Extras monthly subscription customers get access to 256GB storage to help safely store and access photos and important content from any compatible phone.^

JB Hi-Fi Mobile Extras customers get assistance at no additional cost with setting up a new phone, transferring data or general troubleshooting via 24/7 technical support.

JB Hi-Fi Mobile Extras customers get access to Trend Micro Mobile Security software at no additional cost to provide protection against malware, spyware and banking fraud.

With a JB Hi-Fi Mobile Extras monthly subscription, iPhone owners can have screen replacement service requests and certain swap your phone anytime service requests fulfilled directly from an Apple store, along with 24/7 priority access to Apple experts via chat or phone.

Mobile Extras 12 Month Plans Features*

With JB Hi-Fi Mobile Extras, you can swap your mobile phone at any time for any reason. Choose from a like-for-like brand new or refurbished phone, subject to payment of a service fee.‡ 

New phone service fee $129
Refurbished option is not available

New phone service fee $249
Refurbished service fee $149

With JB Hi-Fi Mobile Extras, you can trade-in your existing phone and upgrade to a newer model at any time. You’ll get a trade-in credit for your existing phone that you can apply to the purchase of your new phone from JB Hi-Fi.

JB Hi-Fi Mobile Extras customers get assistance at no additional cost with setting up a new phone, transferring data or general troubleshooting via 24/7 technical support.

JB Hi-Fi Mobile Extras customers get access to Trend Micro Mobile Security software at no additional cost to provide protection against malware, spyware and banking fraud.

* The summary of features above is subject to the full Terms & Conditions of JB Hi-Fi Mobile Extras as outlined in the Product Disclosure Statement.
† Monthly subscription customers can make up to 2 service requests between the Swap Your Phone Anytime and Fixed Price Screen Replacement features in any 12-month period, subject to the payment of a service fee.  Screen replacement may not be possible in some situations, where this is the case customers will be offered the option to receive a refurbished replacement phone (and a higher service fee will apply).
^ Available on phones that can download required app to access cloud storage.
‡ Fixed term plan customers can make up to 1 service request for the Swap Your Phone Anytime feature while the plan is current, subject to the payment of a service fee. 

°Available on new JB Hi-Fi Mobile Extras subscription plans when you buy a new mobile phone outright from JB Hi-Fi. The first 3 months subscription fees will be waived. Offer valid from 18/5/21 to 08/7/21. Conditions apply see in-store for details.

JB Hi-Fi Mobile Extras is issued by SquareTrade Australia Pty Ltd ABN 52 631 111 861, AFSL 525628 (SquareTrade). JB Hi-Fi Group Pty Ltd (JB Hi-Fi) has been appointed as an authorised representative of SquareTrade to deal in JB Hi-FI Mobile Extras plans, by arranging for SquareTrade to issue, apply for, acquire, vary or dispose of the product. Please consider the Product Disclosure Statement available from JB Hi-Fi to see if this product is right for you.