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JB Hi-Fi Mobile Extras provides you with a range of benefits, services and support which are aimed at helping you get more out of your new mobile phone.
JB Hi-Fi Mobile Extras monthly subscription customers can have the screen of their phone replaced for any reason, subject to payment of a service fee.†
Flat Screen Replacement Service Fee $45
With JB Hi-Fi Mobile Extras, you can swap your mobile phone at any time for any reason. Choose from a like-for-like brand new or refurbished phone, subject to payment of a low flat service fee.†
New Phone Service Fee $249
Refurbished Phone Service Fee $149
With JB Hi-Fi Mobile Extras, you can trade-in your existing phone and upgrade to a newer model at any time. You’ll get a trade-in credit for your existing phone that you can apply to the purchase of your new phone from JB Hi-Fi.
JB Hi-Fi Mobile Extras monthly subscription customers get access to 256GB storage to help safely store and access photos and important content from any compatible phone.^
JB Hi-Fi Mobile Extras customers get assistance at no additional cost with setting up a new phone, transferring data or general troubleshooting via 24/7 technical support.
JB Hi-Fi Mobile Extras customers get access to Trend Micro Mobile Security software at no additional cost to provide protection against malware, spyware and banking fraud.
With a JB Hi-Fi Mobile Extras monthly subscription, iPhone owners can have screen replacement service requests and certain swap your phone anytime service requests fulfilled directly from an Apple store, along with 24/7 priority access to Apple experts via chat or phone.
* The summary of features above is subject to the full Terms & Conditions of JB Hi-Fi Mobile Extras as outlined in the Product Disclosure Statement.
† Monthly subscription customers can make up to 2 service requests between the Swap Your Phone Anytime and Fixed Price Screen Replacement features in any 12-month period, subject to the payment of a service fee. Screen replacement may not be possible in some situations, where this is the case customers will be offered the option to receive a refurbished replacement phone (and a higher service fee will apply).
^ Available on phones that can download required app to access cloud storage.
‡ Fixed term plan customers with devices under $500 can make 1 Swap Your Phone service request while their plan is current, subject to payment of a $129 service fee. Fixed term plan customers with devices $500 and above can make 1 Swap Your Phone service request or 1 Screen Replacement service request while their plan is current, subject to payment of the applicable service fees ($45 for screen replacement, $149 for Swap Your Phone - refurbished replacement and $249 for Swap Your Phone - new replacement). Screen replacement may not be possible in some circumstances - where this is the case customers will be offered the option to receive a refurbished replacement phone (and a higher service fee will apply).
o JB Hi-Fi Mobile Extras is issued by SquareTrade Australia Pty Ltd ABN 52 631 111 861, AFSL 525628 (SquareTrade). JB Hi-Fi Group Pty Ltd (JB Hi-Fi) has been appointed as an authorised representative of SquareTrade to deal in JB Hi-Fi Mobile Extras plans, by arranging for SquareTrade to issue, apply for, acquire, vary or dispose of the product. Please consider the Product Disclosure Statement and Target Market Determination to see if this product is right for you.