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Product Availability

Not all the items listed on our website are available immediately. They may be marked as 'In stock', 'Limited stock' or Special order', but there are other statuses that tell you more about our stock availability and fulfilment.

In stock
When you see a product marked as 'In stock' it means we have high stock levels for the item across Australia in our stores and online warehouses. 

'In stock in store' means we have high stock levels across our store network but we are not currently accepting online orders for this particular item. 

'In stock online' tells you that we have high stock levels for purchase through our website, but we are not currently selling this item in store.

Limited stock
When you see a product marked as 'Limited stock' it means we have low or uneven stock levels for the item across Australia in our stores and online warehouses. 

'Limited stock in store' means we have low or uneven stock levels across our store network but we are not currently accepting online orders for this particular item. 

'Limited stock online' tells you that we have low or uneven stock levels for purchase through our website, but we are not currently selling this item in store.

Awaiting stock
When a product is marked as 'Awaiting stock' it means that the item is currently available to order but is not available for immediate delivery, and that new replenishment stock is already on the way from our supplier. Expected delivery times incorporating the supplier lead time will be quoted in the estimated delivery time provided in checkout.

Special order online
When an item is marked as 'Special order online' it means that the item is not available for immediate delivery, and needs to be ordered in from our supplier before it can be fulfilled. Some retailers call this a backorder. Extended delivery times incorporating the supplier lead time will apply to these orders and will be quoted in the estimated delivery time provided in checkout.

Occasionally some suppliers are not able to supply within the time indicated, which can create a further delay. If this happens, we will contact you as soon as possible. You will be offered the opportunity to cancel your order at that time, otherwise your order will be dispatched as soon as the items are available. 

Pre-order online
'Pre-order online' products are available for pre-order purchase ahead of their confirmed release date on our website. These items will not be fulfilled until their official release date.

Coming soon
The 'Coming soon' status denotes a product that we expect to sell in the future but that does not yet have a confirmed public release date. In some cases you'll be able to register your interest in these products to receive an email alert when a release date is confirmed.

Digital delivery
'Digital delivery' tells you that the product is currently available and will be sent to you electronically via email after purchase.

Free postal delivery
'Free postal delivery' tells you that the product is currently available and will be sent to you via Australia Post surface mail and you will not be charged for delivery for this item.

Temporarily unavailable
The 'Temporarily unavailable' status is used when we are unable to sell a particular item for an unexpected reason. We may also occasionally use this status when a product that is in very high demand is out of stock and our supplier is unable to confirm timings on future stock availability.

No longer available
When we have ceased selling a product we mark it as 'No longer available'. This means we will not be restocking this product. We will often suggest a similar or updated alternative option when one is available.

JB Hi-Fi values your feedback. Our Customer Service Team answer online enquiries between 9am and 9pm AEST Monday to Friday and 10am to 6pm Saturday and Sunday. We always try to respond to enquiries within 48 hours during these times. 

For information about delivery timeframes or other frequently asked questions please check out our Help & Support page. 

Mail for JB Hi-Fi can also be sent to PO BOX 5190 South Melbourne VIC 3205.