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Product Safety Recall - Ring LLC - Ring Video Doorbell (2nd Gen)

Ring have advised of a potential safety issue relating to the installation of the Ring LLC - Ring Video Doorbell (2nd Gen).

You can see the full recall notice here.

Affected customers who have registered their product with Ring have been contacted directly by Ring, so you may have already received a similar communication from Ring.

Customers with uninstalled Ring Video Doorbells (2nd Gen) subject to the Recall should visit Ring’s website to download a new user guide before installing their doorbell or contact Ring as indicated below for additional information.

In-app set-up instructions have also been updated.

Consumers can go to the following website to determine whether they have purchased a Ring Video Doorbell (2nd Gen) subject to the Recall.

If you have experienced any issues when installing your device, you should immediately contact Ring Customer Support at 1300 205 983 or 02 8294 9169.

Should you prefer a full refund we have the following return options available:

  • The quickest option is to take the faulty product to any JB Hi-Fi store along with your JB Hi-Fi Tax Invoice for a full refund.
  • The second option is to have us organise a return courier consignment for you. This service is free but may take a little longer. Once the item has been received, we will process your refund. If you would like to organise a return courier consignment, please complete the form at contact us.