TRADE-IN#
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With JB Hi-Fi Trade-In you can trade-in mobile phones, tablets, laptops, smart watches, drones and gaming consoles. To see if your specific device is eligible, get a quote now.
Already started a Trade-in? Check status
How it works
1. Quick online quote
Answer a few questions about your current device to get a quick obligation free quote.
2. Immediate GIFT CARD
If you accept the quote, you’ll get your JB Hi-Fi eGift Card by email immediately. No need to wait until you’ve sent your old device back
3. Upgrade Faster
Use the JB Hi-Fi eGift Card immediately towards a new device.
4. Free Returns
Return your old device within 7 days♢. The return process is simple and free.
What you'll need
- The device your want to trade-in
Brand, model and serial or IMEI number.
- Physical photo ID
Either your Drivers Licence or Passport and a selfie will be used to verify your identity.
- Valid credit or debit card
Send your old device within 7 days to avoid charges. (additional charges may apply, view Assurant Terms and Conditions). Extended return times apply to pre-order offers.
Why we need a payment card: When you complete your trade-in transaction, you’ll receive a JB Hi-Fi eGift Card, allowing you to upgrade to a new device before sending your old device back. Please be aware that a pre-authorisation hold against your nominated payment card (for credit cards) or bank account (for debit cards) equal to the value of the JB Hi-Fi eGift Card is required to secure the issuance of the JB Hi-Fi eGift Card. This pre-authorisation will be released once Assurant processes your device and its condition is verified. If Assurant does not receive your device within 7 days of you being issued the JB Hi-Fi eGift Card, Assurant will process the payment on your card to the equivalent value of the JB Hi-Fi eGift Card. For further information on when your payment card may be charged, view the Assurant Terms and Conditions.
Bonus coupon offers
From time to time, customers who receive a JB Hi-Fi eGift Card in exchange for a trade-in may also receive a bonus offer via email to select one JB Hi-Fi Coupon. JB Hi-Fi Coupons are limited time promotional offers only, and are not available with every trade-in.
If applicable to your trade-in, the JB Hi-Fi Coupon selected by you will be sent via email. A limit of one coupon per trade-in transaction applies. The JB Hi-Fi Coupon is redeemable instore or online in a single transaction (excluding airport stores). The JB Hi-Fi Coupon cannot be used in conjunction with any other promotion or offer, or for products purchased together with a JB Hi-Fi Device+ plan. The balance is not redeemable for cash.
Available Coupons
#Things to know
- The JB Hi-Fi Trade-in program is operated by Assurant Services Australia Pty Limited ABN 18 613 632 367, Second Hand Dealer 2PS20872. Participant must be AU resident aged 18+ with trade-in device purchased in AU. Assurant is not required to make an offer on your device.
- View full JB Hi-Fi Trade-in Program Terms and Conditions
- The JB Hi-Fi eGift Card given in exchange for a trade-in is subject to the JB Hi-Fi Gift Card Terms and Conditions
- Pre-authorisation will be taken from participant’s payment card. If traded in device is not received within 7 days after your trade-in, Assurant may debit the trade-in value from your payment card.
- ♢Extended return times apply to pre-order offers.
- †Customers who complete a trade-in with a trade-in value of at least $1 will receive an email offer to select from available JB Hi-Fi coupon(s) for a discount on the next purchase of specific product(s). The selected coupon(s) will be sent via email and are redeemable instore or online in a single transaction (excluding airport stores). Coupon(s) cannot be used in conjunction with any other promotion or offer, or for products purchased together with a JB Hi-Fi Device+ plan or JB Hi-Fi mobile or broadband plan. Balance is not redeemable for cash. Coupon(s) apply to the current ticketed price of relevant product(s). As prices change regularly and as we frequently run sales and negotiate on price, some products are likely to have been sold below the current price prior to this offer. Prices may change after offer ends.