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JB Installations takes the hassle out of installing and setting up your new technology; we can do it all for you!
We can unbox, install, setup and give you a crash course on how to use it! We can even take the packaging off your hands when we leave.
Don’t spend days trying to figure out which cable goes where, our installation team make the process quick and easy for you, so you can enjoy your new tech sooner.
Your products safely delivered, unboxed & installed
Our trained technicians are highly skilled in best practice handling of big, bulky and fragile products. From delivery, unboxing and installing your kit, we’ll make sure it’s all done safely. Safety is always our top priority. We take extra care to protect your products, premises, possessions, people and pets!
Background checked, experienced professionals
Our team of pro technicians are background checked, trained and certified compliant to ensure your system is fully connected, setup and working exactly as it should be.
Fully insured and with years of experience in the industry, we back our team to provide you with the simple, reliable service in your home that we’re famous for in-store.
Fast appointments & packaging removal
There’s no need to recruit your mates or relatives to help you transport, install and setup your new system, we’ve got you covered!
Simply place your order in store, select from the available appointments to suit your schedule. We’re available next day in most areas. Sit back, relax, and let the pros handle it.
There are a wide range of additional paid add-on and stand-alone installation and setup services on offer from JB Hi-Fi.
We can setup, connect and show you how to use your audio equipment.
From soundbars and sub-woofers to speakers and full home theatre systems, our techs can get you up and running, ready to make the most of your home entertainment system.
We can get your PVR, streaming devices, universal remotes setup and working with your new TV. Helping you get connected, so you can access and enjoy the content you love.
We can hide the cables behind your wall for that premium clean finish or hide them in a neat surface conduit if your wall doesn’t have a cavity.
We can arrange for on-site quotes for custom installations, big and small. From multiple TV wall mounts to full home theatre kit outs, get the pros to scope it out so you get the best advice for your setup. We can even help you get the most out of your existing setup with a training session tailored just for you!
We can arrange for delivery of your products and once your install is done, we can save you the hassle of removing your old TV. All collected TVs are disposed of at an approved E-Waste facility, to protect the environment.
No, wall mount brackets are not included. We can advise on a suitable bracket to purchase in store or you can supply your own bracket, provided it is compatible with your new TV.
Cable hiding within your wall is a paid add on service. It is not included as part of the standard wall mounting service but can be added to your order for an additional charge.
There are some circumstances where it may not be possible or feasible to hide the cables behind your wall, in these cases your technician will discuss your options whilst on-site.
If cable hiding is not possible your options may include hiding the cables within conduit discreetly attached to the surface of your wall, or the option to decline the cable hiding service for a refund of that portion of your installation order.
Yes, this is a standard inclusion of all our TV Installation services. Up to 15 minutes of basic remote control and menu functionality education is included to help get you up and running.
If you require further education, an advanced tutorial can be purchased for an additional charge.
Your installer will clean up and take away the packaging, unless you specifically request to keep it.
This is a standard inclusion of all our installation services, for no additional charge.
If you’ve added on our paid removal service to your installation, we will happily take away your old TV and dispose of it an approved E-Waste facility.
No, supply of cables such as; HDMI, antenna, optical and power extension cables are not included.
We can advise on suitable cables to purchase in store or you can supply your own, provided they are compatible with your TV and components.
You may be able to purchase cables directly from your installer if they have stock on hand.
No, that type of work requires a fully qualified electrician. In order to complete your installation an existing compliant power point and antenna point with access to signal are required. Ideally these should be within 1 metre of the desired installation location.
Longer cables will be required if these points are further away.
If you require relocation of power and antenna points, we may suggest arranging for an electrician to move them to your desired locations.
Yes, tuning your TV to all local available free to air channels is included in the TV Installation service provided you have an existing antenna, antenna point and good quality reception.
Yes, this is a standard inclusion of all our TV Installation services.
Provided you have a good working Wi-Fi connection and signal and provide the network name and enter your own password, we’ll get it connected for you.
Yes, this is a standard inclusion of all our TV Installation services to get you logged into one of your existing TV streaming accounts if requested (for example; Netflix, Stan, Disney+).
You will need to provide your username and enter your own password so we can get it connected.
We can walk you through setting up new streaming accounts from scratch for an additional charge.
Our standard TV Installation service includes connection of up to 5 pre-existing plug & play components.
For example, your existing PlayStation, Foxtel Box & Blu-Ray Player (not including supply of cables required for connection).
We can connect your additional existing components for an additional charge.
New components can also be setup and connected for an additional charge.
Yes, the TV Setup & Connect Installation service includes connection of a Safety Strap.
Supply of a TV Safety Strap is not included, these can be purchased separately in store.
Every job is different but as a general guide, we recommend setting aside up to 1 hour for Setup & Connect services and up to 2 hours for Wall Mounting services.
There are many factors that can impact the time your job will take to complete. These factors can include;
…and/or any additional works that may be required to get you up and running.
Your installer will do their best to estimate the time it will take on the day.
Yes, we can install your existing TV.
For example, if you want your current TV wall mounted, your old TV mounted in another room.
Or, if you’re moving to a new house you might want to wall mount your TV at your new digs, we can do that too!
No, delivery is charged separately.
Delivery options are best discussed with our team in store, as prices can vary depending on circumstances such as; delivery location, stock location, TV size and so on.
We may be able to arrange for your installer to deliver your TV as part of your installation order, or we may need to arrange for a separate courier delivery to occur prior to your installation.
TVs up to 64” can be safely installed by one technician, however TV’s that are 65” and above require two technicians to safely install.
Irrespective of whether you have an existing wall installation or not, your technician's number one responsibility is to ensure your TV is mounted safely at the completion of the visit.
Your technician will thoroughly assess any pre-existing works and may need to test, remove or re-install the existing bracket or install a new bracket to ensure that the installation is safe. For these reasons there is no discount if you have an existing bracket installed.
Installation can be purchased in most stores. Click HERE to find a store.
First, you’ll receive confirmation of your appointment date via SMS.
On the day of your installation, your installer will contact you to confirm an approximate appointment arrival window.
If there are unforeseen delays in previous installations prior to your slot on the day of your installation which may impact the installer’s arrival time, we will contact you to let you know.
To help the installation run smoothly, please have the following ready prior to your installer’s arrival:
Take a moment to consider the ideal spot for your install ahead of time and discuss with other stakeholders in your home.
If you already have your TV, there is no need to unbox your TV ahead of time, your installer will do this for you as part of the service.
Yes, we require an individual over the age of 18 to be present during the installation.
Your installer will discuss the scope, installation method and position (including height for wall mounting) with this person and obtain their agreement before commencing work.
If you change your mind regarding the scope, installation method and height after work has commenced, additional charges will likely apply. For this reason, we recommend discussing height with other people in your home prior to your installer’s arrival.
Just call our friendly JB Installation Support Team on 1300 524 266 and we can organise a new appointment.
Reschedules within 24 hours of your appointment may incur a $75 re-booking fee.
Our Installers have years of experience in the industry and hold all the required qualifications, licences and insurances.
Safety is always our top priority and our team is supported by safe work method statements and fully background checked, so you can have peace of mind that we’re sending only the best skilled and qualified technicians to your home.
They don’t wear a uniform, but they do carry photo ID provided by our installation partner.
Discuss your concerns with your installer whilst on-site or call our friendly JB Installation Support Team on 1300 524 266 to discuss how we can assist resolving this for you.
You get to enjoy your new tech without having to go through the hassle of setting it up yourself.
We will send an SMS text message to your phone with a link to our satisfaction survey, so you can rate your experience and let us know how we did.