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What are JB Hi-Fi's online delivery options?

When you buy online, we provide a range of convenient delivery options so you can get your purchases when you want. When checking out on our site we’ll show you the available options and delivery cost based on the items in your cart and where you need them delivered.


Store to Door (delivered by a JB team member)

You can now get your online order of any small to medium items delivered straight to your door by a JB team member. Available from most stores in Victoria and South Australia and selected stores in New South Wales 7 days a week .
If you place place your order before 2pm it will be delivered to you by 6pm that day - if your order is placed after 2pm it will be delivered the next day. You’ll see this delivery option show in checkout if its available in your area.
More about JB Store to Door delivery  


Courier Delivery (same or next business day)

Courier Delivery is available depending on the items in your order and their availability, the time you place your order, where your items are dispatched from and the delivery postcode.

Eligibility:
* Delivery addresses within metro areas in Melbourne, Sydney, Canberra, Brisbane, Perth and Adelaide
* Orders placed before 1pm Monday to Friday  

The carrier will call once the booking has been made with a follow up SMS sent when goods are on-board for delivery. Your order will generally be delivered to you prior to 7pm the same day.  

Orders placed after 1pm may be booked for next business day courier delivery. The next day delivery service for orders placed after 1pm and before 10am following day will generally be delivered between 10.15am and 2pm. 

Courier Deliveries are not available on weekends or public holidays. 


Express Delivery (1 – 2 business days)

Depending on the size and type of item you may be able to choose Express Delivery within the checkout. If you choose Express Delivery you’ll receive tracking notifications from our delivery partner once they have picked up your item(s) for delivery. 


Australia Post Mail (2 – 9 days): This is an untracked service generally used for smaller items such as DVD’s and games.  

Australia Post eParcel (2 – 6 days): Depending on the size and weight of your item(s) we use Australia Post who will send tracking update notifications once they have accepted the delivery. If you’re not home for your delivery Australia Post will send you a notification with an alternate delivery point which is usually your nearest post office or an Australia Post collection hub. 

Toll Priority (2 – 4 days): Depending on the size and weight of your item(s) we also use Toll who will send tracking update notifications once they have accepted the delivery. If your not home Toll will send you a notification with an alternate pickup point which is usually a local Newsagents, 7/11 or a Toll Depot depending on your delivery area.


3 Hour Rush Courier Delivery

If your order is eligible at checkout we offer a 3 hour Rushed Courier Delivery service to city and city fringe customers living in Melbourne, Sydney, Canberra, Brisbane, Perth and Adelaide. 

Eligibility:
* Only available for eligible orders between 8am - 2pm Monday to Friday
* The driver will call once your goods are on-board, and your order will generally be delivered within approximately 3 hours of placing your order.
* Depends on your delivery location postcode, product availability and where your items are dispatched from
* Not available on weekends or public holidays.
* More about 3 Hour Rush Courier Delivery 


Delivering to remote locations in Australia

Our national courier networks cannot provide door-to-door services to some remote Australian areas. Examples include Roma, Weipa, Nhulunbuy and any area that may require light aircraft, barge or boat to access. In these cases, if delivery is possible, surcharges may apply to the standard rates. Alternatively, couriers may provide delivery to local depots or Australia Post offices for customer collection of goods. More about remote deliveries 

JB Hi-Fi values your feedback. Our Customer Service Team answer online enquiries between 9am and 9pm AEST Monday to Friday and 10am to 6pm Saturday and Sunday. We always try to respond to enquiries within 48 hours during these times. 

For information about delivery timeframes or other frequently asked questions please check out our Help & Support page. 

Mail for JB Hi-Fi can also be sent to PO BOX 5190 South Melbourne VIC 3205.