What are JB Hi-Fi's online delivery options?
Australia Post Mail
"I want the cheapest price."
Generally, shipments for 2 or less standard sized Music, Movies or Games items will be offered Australia Post Mail as a Standard Delivery option at check-out. This cost-effective delivery option is an untracked service offered at no more than $1.69 per unit. Estimated delivery times vary between 4-10 days depending on where you live and where the item is shipping from.
If you purchase any one item that cannot be delivered via Australia Post Surface Mail (due to being either too large or heavy to fit into a standard envelope size) then this option will not appear during checkout and it will be replaced with an alternative option of either Australia Post eParcel or Express Delivery.|
"I’m in no hurry!"
Standard Delivery parcels are shipped with Toll Priority on a tracked service.
While the general timeframe for this delivery service is 2-4 business days, you will be provided with an estimated delivery timeframe based on your specific order in the check-out. The price of the Standard Delivery will vary based on the product(s) in your shopping cart, their size and the number of shipments required to fulfil your order, the delivery cost will also be calculated for your order in the check-out.
Australia Post eParcel
"I’m in no hurry! "
Standard Delivery parcels are shipped with Australia Post on a tracked service.
While the general timeframe for this delivery service is 2-6 business days, you will be provided with an estimated delivery timeframe based on your specific order in the check-out. The price of delivery will vary based on the product(s) in your shopping cart, their size and the number of shipments required to fulfil your order, the delivery cost will also be calculated for your order in the check-out - starting from $4.99 per shipment.
Australia Post eParcel is offered on orders up to 16kgs in weight.
Australia Post eParcel is the only delivery option able to be offered up for orders being sent toParcel Locker and PO Box addresses.
"I want it fast!"
JB Hi-Fi offers a convenient and cost effective Express Delivery service for stock available immediately, with an estimated delivery time of 1-2 business days. Due to size limitations, not all items will be eligible for this Express Delivery service. Prices vary depending on the size of the item(s) in your shopping cart, and start from as low as $4.99 up to $8.99 per shipment.
"I want it today!"
JB Hi-Fi offers a same day courier service to customers living in Melbourne, Sydney, Canberra, Brisbane, Perth and Adelaide.
If your order is eligible for a Courier Delivery, you will be presented with the Courier Delivery option in the checkout.
Orders must be placed before 1pm Monday to Friday to book the courier delivery service. The driver will call once the booking has been made – a follow up SMS will be sent when goods are on-board for delivery. Your order will generally be delivered to you prior to 7pm the same day.
Orders placed after 1pm may be booked for next business day courier delivery. The next day delivery service for orders placed after 1pm and before 10am following day will generally be delivered between 10.15am and 2pm.
The cost of a Courier Delivery for Same or Next Business Day delivery is $9.99.
Courier Deliveries are not available on weekends or public holidays.
Not offered a Courier delivery option at check-out?
This could be due to several factors including your delivery location postcode, the availability and location of the items in your order and order size
3 hour Rush
"I need it now!!!"
JB HI-FI offers a 3-hour Rushed Courier service to City and City fringe customers living in Melbourne, Sydney, Canberra, Brisbane, Perth and Adelaide.
If your order is eligible for a 3hr Rush delivery, you will be presented with the 3hr Rush delivery option in the checkout.
Orders are only eligible for the 3hr Rush delivery service between 8am - 2pm Monday to Friday.
Prior to delivery, the driver will call once your goods are on-board, and your order will generally be delivered within approximately 3 hours of placing your order.
The cost of a 3 hour Rush Delivery is $14.99.
3 hour Rush deliveries are not available on weekends or public holidays.
Not offered a 3 hour Rush Delivery Option at check-out?
This could be due to several factors including your delivery location postcode, the availability and location of the items in your order and order size.
This delivery service is available for Bulky Goods including Visual products over 65”, Cooking and Whitegoods. This is a point to point courier delivery service.
When placing your order between the hours of 9am-2pm Monday to Friday, we will aim to call you within approximately two hours to confirm product availability and your details. For orders placed outside this time, we will aim to call you by approximately 11am the next business day.
Our carrier will then call to arrange with you an agreed delivery day and delivery window.
Deliveries are for the most part performed Monday to Friday between the hours of 9am – 6pm. We have limited deliveries available on Saturdays. On the delivery day, the driver will call once your goods are on-board, to confirm your delivery window.
We are happy to accept international orders for music, movie or games products. Please note, we do not allow international shipping of Consumer Electronics products currently.
All international orders are shipped by Air Post. As soon as your order is dispatched you will be notified by email. Track and trace information is not available with Air Post packages. International shipments generally take 2-4 weeks for delivery from the date of dispatch, but please allow up to 6-12 weeks in case of delays. Customers will be responsible for any import duties, taxes or any other import related costs.
Please note that all items with free shipping in Australia will incur a delivery fee for International delivery. Freight charges will be calculated based on the weight of the items in your order.
JB Hi-Fi values your feedback. Our Customer Service Team answer online enquiries between 9am and 9pm AEST Monday to Friday and 10am to 6pm Saturday and Sunday. We always try to respond to enquiries within 48 hours during these times.
Mail for JB Hi-Fi can also be sent to PO BOX 5190 South Melbourne VIC 3205.