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What are the restrictions on delivery and shipping?

Some types of products are difficult for us to get to some places in Australia. Some national carriers also do not deliver to certain types of addresses.

Remote Locations

For customers living in regional or remote locations or on islands off mainland Australia, please be aware that shipping restrictions apply for selected items where we are unable to provide the courier service requirements. 

These restrictions will be made visible in checkout, where an error message will appear to advise that the item(s) in your cart are not eligible to be shipped to your selected address. 

Remote deliveries are subject to local transport schedules and may encounter extended delays.

Parcel Locker, PO Box, GPO, Locked Bags or RMB addresses

Australia Post eParcel will deliver to Parcel Locker, PO Box, GPO, Locked Bags or RMB addresses, but other carriers do not. Parcels sent to these address types cannot exceed 39 x 36 x 64cm and/or be heavier than 16kg.

JB Hi-Fi values your feedback. Our Customer Service Team answer online enquiries between 9am and 9pm AEST Monday to Friday and 10am to 6pm Saturday and Sunday. We always try to respond to enquiries within 48 hours during these times. 

For information about delivery timeframes or other frequently asked questions please check out our Help & Support page. 

Mail for JB Hi-Fi can also be sent to PO BOX 5190 South Melbourne VIC 3205.