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What do I do if there's a problem with my gift card or it's lost or stolen?

For general gift card queries and to check your balance, please contact the call centre on 1300 554 268

If your gift card is lost or stolen then please contact us via the l ink at the bottom of the page.

JB Hi-Fi values your feedback. Our Customer Service Team answer online enquiries between 9am and 9pm AEST Monday to Friday and 10am to 6pm Saturday and Sunday. We always try to respond to enquiries within 48 hours during these times. 

For information about delivery timeframes or other frequently asked questions please check out our Help & Support page. 

Mail for JB Hi-Fi can also be sent to PO BOX 5190 South Melbourne VIC 3205.