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What do I need to show to get a refund?

A receipt is required in order to obtain a refund as you need to prove the item was purchased at JB Hi-Fi. If you don’t have a copy of your receipt, you can obtain a copy by either contacting the store of purchase or logging into your online account depending on where you made purchase.

Store purchases:

If your purchase was made at a JB Hi-Fi store, please contact the store of purchase to obtain a copy of your receipt. You can either visit the store to receive a re-print, or give them a call to have a copy emailed you.

The store will require the below information to locate your transaction and provide a copy of your receipt:

- The date of your transaction

- The total purchase price

- The model number of the item

- The payment method used

Please note: If your payment method was credit card, you will need to provide the last four digits of the card used.

Online purchases:

If your purchase was made on our website, please follow the below instructions to obtain a copy of your receipt:

1) Go to www.jbhifi.com.au

2) Click 'My Account' on the top right side of the screen

3) Click 'Purchase History'

4) Click into the order you require proof of purchase on

5) Click the 'print' icon in the top right hand corner of the page (print to your printer or print as a PDF to save as a file)

If you would like to organise a return courier consignment, please contact us directly via the link at the bottom of this page

Please note: All returns are subject to our Refund and Warranty policies.

JB Hi-Fi values your feedback. Our Customer Service Team answer online enquiries between 9am and 9pm AEST Monday to Friday and 10am to 6pm Saturday and Sunday. We always try to respond to enquiries within 48 hours during these times. 

For information about delivery timeframes or other frequently asked questions please check out our Help & Support page. 

Mail for JB Hi-Fi can also be sent to PO BOX 5190 South Melbourne VIC 3205.