Warning Your browser version is unsupported. Please update for best experience.


What if I change my mind about my Click & Collect in store and wish to buy something different?

Just let our in store staff know you've changed your mind.

Please advise the store staff at the online collection counter. 

They can return or exchange any items in your online order that you've changed your mind about.

JB Hi-Fi values your feedback. Our Customer Service Team answer online enquiries between 9am and 9pm AEST Monday to Friday and 10am to 6pm Saturday and Sunday. We always try to respond to enquiries within 48 hours during these times. 

For information about delivery timeframes or other frequently asked questions please check out our Help & Support page. 

Mail for JB Hi-Fi can also be sent to PO BOX 5190 South Melbourne VIC 3205.