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What is Click & Collect?

Click & Collect is an easy way to buy your items online so that you can pick them up in store. It's a great way to make sure what you want is ready and waiting for you when you get in store.

Click & Collect allows you to purchase goods through the JB Hi-Fi website and pick them up at a store and time that's convenient for you during our store opening hours. 

When you use Click & Collect to buy online, your goods are reserved and paid for before you arrive, so all you need to do is collect and go.

After you've placed your order online, wait to hear from us about collection. We'll send you an email and text message as soon as your items are ready to collect. Just pop into the store you selected during online checkout and head to the counter with your order number, physical photo ID and credit card (if you used one for purchase).

There is no extra charge for Click & Collect.

Click & Collect is offered subject to availability.

JB Hi-Fi values your feedback. Our Customer Service Team answer online enquiries between 9am and 9pm AEST Monday to Friday and 10am to 6pm Saturday and Sunday. We always try to respond to enquiries within 48 hours during these times. 

For information about delivery timeframes or other frequently asked questions please check out our Help & Support page. 

Mail for JB Hi-Fi can also be sent to PO BOX 5190 South Melbourne VIC 3205.