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What is covered on a mobile phone warranty?

For mobile phones purchased at JB Hi-Fi what is covered by your warranty is determined by the manufacturers warranty, how much your phone cost and how old the handset is.

If you have a problem with your mobile phone, our in-store staff can always help determine whether it's covered.

Our minimum voluntary warranty policy guide is the best reference for understandin g what is covered under your warranty. It is available online and instore.

View our Refunds & Warranties - Understanding Your Rights information.  

JB Hi-Fi values your feedback. Our Customer Service Team answer online enquiries between 9am and 9pm AEST Monday to Friday and 10am to 6pm Saturday and Sunday. We always try to respond to enquiries within 48 hours during these times. 

For information about delivery timeframes or other frequently asked questions please check out our Help & Support page. 

Mail for JB Hi-Fi can also be sent to PO BOX 5190 South Melbourne VIC 3205.