What is covered on a mobile phone warranty?
If you have a problem with your mobile phone, our in-store staff can always help determine whether it's covered.
Our minimum voluntary warranty policy guide is the best reference for understanding what is covered under your warranty. It is available online and instore.
Download or view Refunds & Warranties - Understanding Your Rights brochure.
JB Hi-Fi values your feedback. Our Customer Service Team answer online enquiries between 9am and 9pm AEST Monday to Friday and 10am to 6pm Saturday and Sunday. We always try to respond to enquiries within 48 hours during these times.
Mail for JB Hi-Fi can also be sent to PO BOX 5190 South Melbourne VIC 3205.