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What is Digital Delivery?

Digital Delivery items are software downloads or digital codes that are emailed to you after purchase.

After you complete your purchase, you'll receive an order confirmation email that includes: 

  • Your order number
  • A unique PIN
  • Steps to activate your Digital Download

If you’re having issues with a Digital Delivery purchase, contact us.  

JB Hi-Fi values your feedback. Our Customer Service Team answer online enquiries between 9am and 9pm AEST Monday to Friday and 10am to 6pm Saturday and Sunday. We always try to respond to enquiries within 48 hours during these times. 

For information about delivery timeframes or other frequently asked questions please check out our Help & Support page. 

Mail for JB Hi-Fi can also be sent to PO BOX 5190 South Melbourne VIC 3205.