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What is Digital Delivery?

Digital Delivery items are generally software downloads or digital codes that are emailed to you after purchase. They are not physical products.

Digital downloads will generally arrive within 2 hours for orders placed between 9am - 5pm AEST

Most orders will be finalised within 30 minutes, but may take up to 2 hours (for orders placed between 9am – 5pm Mon-Sun AEST), or longer outside these hours.

After payment completion you'll receive an email from JB Hi-Fi which generally includes:

  • Your order number
  • A unique PIN
  • Steps to activate your Digital Download

Follow the steps outlined in the email to activate your digital product.

JB Hi-Fi values your feedback. Our Customer Service Team answer online enquiries between 9am and 9pm AEST Monday to Friday and 10am to 6pm Saturday and Sunday. We always try to respond to enquiries within 48 hours during these times. 

For information about delivery timeframes or other frequently asked questions please check out our Help & Support page. 

Mail for JB Hi-Fi can also be sent to PO BOX 5190 South Melbourne VIC 3205.