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What is JB Hi-Fi's returns policy on earphones and headphones?

Due to health and hygiene reasons, earphones and headphones can only be returned for a full refund if they are unopened or faulty.

For health and hygiene reasons, earphones and headphones can only be returned due to a change of mind within 30 days of purchase if they are completely sealed.

For this reason, if you have changed your mind about your purchase, earphones or headphones must be completely unopened and unused to receive a refund. 

If, however, the item is faulty then the standard Refund and Warranty policy applies.

JB Hi-Fi values your feedback. Our Customer Service Team answer online enquiries between 9am and 9pm AEST Monday to Friday and 10am to 6pm Saturday and Sunday. We always try to respond to enquiries within 48 hours during these times. 

For information about delivery timeframes or other frequently asked questions please check out our Help & Support page. 

Mail for JB Hi-Fi can also be sent to PO BOX 5190 South Melbourne VIC 3205.